Dear Faz, I gather it wasn’t an ideal stay. What could’ve be done to make it a perfect trip for you... May be fix the inconveniences mentioned in the review. I wonder whether the management was informed during your stay or not. I can assure you all the problems would’ve been solved. But you’re right they wouldn’t have existed at... More

Dear guest, Thank you for a short and positive review… Always a pleasure to know that your stay met your expectations and we are most grateful for your recommendation. So does that mean we’ll see you again in future?? We hope so... Best regards, Abida. More

Dear Guest, Thank you for a wonderful review…Loved the rating!! It has given us immense pleasure to know your visit went well and you were content with the room, the amenities and everything else you mentioned in your review. All the staff members you encountered in the hotel remember you and they’re over the moon to know your feedback. We... More

Dear Michael, Thank you for reviewing your stay on TripAdvisor. Immediately after receiving your review we investigated on the points you made in your feedback. It has come to our knowledge that this incident did not occur in our hotel. We were a bit confused and contacted you immediately through TripAdvisor Messaging system. We wanted to know more about the... More

Dear Guest, Thank you for staying with us and sharing your experience on TripAdvisor. Despite the challenges you faced we’re pleased to note that you appreciated the location and the customer service offered by the front desk. Your kind words have been passed on to the staff members. The hotel is basically non-smoking but we’re deeply sorry to hear of... More

Dear Geoffando, Thank you for a nice review!! Most of us here agree with your statement that ‘London is the best city in the world’. And we feel lucky to be situated in the heart of this city. We are pleased to know your trip to London was enjoyable and you had a memorable stay with us. This is the... More

Dear Emma Thank you for recommending us on TripAdvisor. The rating has made our day!! I've shared your feedback with the whole team. Every single one of the team member is happy to know you enjoyed all that Comfort Inn & Suites Kings Cross has to offer. Thank you so much for your feedback. We look forward to your return... More

Dear Jamie, Thank you for rating your visit with ‘Five Stars’. We are glad to know your stay reflected the high standards we set for ourselves. Our goal is to provide excellent customer service to each and every guest staying with us. Thank you for appreciating the staff efforts. We hope to have the opportunity to welcome you back again... More

Dear LesleyCann, Thank you for taking the time to share a feedback on your recent stay with us. We have a dedicated team at Comfort Inn and Suites Kings Cross constantly trying to exceed guest’s expectations and deliver a five star service. I'm glad to know you liked the location, our staff and other services we provide. Thank you for... More