We stayed here for 3 nights and found the hotel to be clean and welcoming. The staff were really friendly and very knowledgeable. We came to stay for a function in Richmond and the hotel was ideally placed for that, but we also wanted to 'do' a few touristy things in London, but it was a bit too far away... more

Stayed in this hotel on business. I can't say enough good things about the staff who all seem to be mostly asian and could not do enough for you. They were extremely friendly and helpful. Got an enormous room and there was absolutely no problem when I asked for one not overlooking the street. The room was really comfortable, with... more

We found ourselves staying here when we realised we left our house keys at a shop two hours away (d'oh!) and it was too late to drive back... so it was cheaper to spend the night at a hotel and make a quick dash to Tesco for some last minute things. We never stayed in this chain of hotels before... more

OK stay, food and the bar area are OK, rooms are large but the aircon is not working and looks like a installation issue. I was given fans but would rather have had aircon! OK for business stayovers and would stay again. more

As promised by Premier Inn, we had 4 nights of sound sleep at London Kew. No noise from flying planes, no drunken parties or slamming doors. The service was good, from reception to breakfast service. We didn't know breakfast starts at 8 am instead of 7 am during weekends, so when we had to leave at 8 am last Sunday... more

I stayed at the hotel on business. It exceeded my initial expectations, the staff were very friendly and helpful, the food was nice. The rooms were spacious and had obviously been recently modernised. There's chargeable wireless broadband available, although I had issues with this, but they were rectified by the time I left. The hotel was very quite, I wasn't... more

Without a doubt the best value for money in London. Have stayed regularly. Modern hotel, staff now 90% polish, or so it seems, but very friendly and helpful. No frills but good room size new clean and wifi if your working from room. Very decent in house restaurant and pub. In addition nice local pub next door. Very helpful friendly... more

Typical Travel Inn. Room clean, smart and usual facilities - no complaints. Good location for Kew and surrounding area, although not much happening in the evenings. Not so good a location for Central London. Tube half an hour walk away, train 15 minutes walk. You can get a bus outside but it's a fair journey. If I just wanted to... more

I use Travel Inn quite regularly and am normally perfectly happy with my stays. Not this time however. Firstly, I had pre-paid for the "full" breakfast. And whilst the quality of the food appeared OK, the supposedly hot items were either cold or, at best, luke-warm. Horrible! I just had toast on the second morning. My other problem was the... more