The staff were so incredibly helpful!! They advised us daily on travel routes and other info. They were incredibly polite and patient as well. The location is very good, a few blocks away from the tube. Fantastic sandwich shop a couple of blocks away. The room was spotless ( although quite small). The bed was the most comfortable bed I've... more

We completed a transatlantic cruise and ended up in London. We chose the Sumner Hotel based on other reviews. When we checked in early on a Sunday morning, Mark at the desk said our room as not ready and recommended a nice pastry shop for coffee and sweets. Returning about an hour later, our luggage was already in the room.... more

We booked the Sumner Hotel after reading reviews on Trip Advisor. The hotel is a small boutique hotel located near the Marble Arch. The room was very clean, standard-sized for London, and had all of the amenities including free internet. An excellent market is down the street and the Marble Arch tube is nearby. This hotel is in a residential... more

This is a great, boutique, hotel. After a long flight from Australia, we arrived at the hotel at about 7.00am and we were made to feel very welcome, even at that early hour. We were given access to their cosy lounge (& internet) without a problem and they allowed us to leave our bags at reception whilst we freshened up,... more

My husband and I spent 3 nights at the Sumner Hotel, on a combination business/vacation trip to England. We chose the hotel after reading all the great reviews on Trip Advisor, and the Sumner certainly met our expectations. The staff was always friendly and helpful, the room was immaculate and comfortable. (We had a room at the top, which meant... more

In January, we made a decision to visit London (our first time) in May. We browsed TA for good small hotel. The Sumner was at #6 in the rating at that time. We liked everything we read about it. FF, we returned home after spending 7 nights at the Sumner. We were happy with everything: room, services, and location. We... more

After a long flight, it was a welcome relief that the Sumner lived up to its reputation. The standard of the hotel was excellent, with the staff at reception and at breakfast friendly and very helpful. The unusual layout of the rooms in the hotel may make it difficult for some people to navigate, especially if they have alot of... more

We stayed at the Sumner for 4 nights in May, 2009. Our daughter and boyfriend were with us as well, so we actually had two rooms. I had reseached the Sumner on TripAdvisor and am very happy that I choose to stay there. I feel that for the money this was a great hotel. While our room was small, it... more

We stayed at the Sumner Hotel for one night in May as part of our honeymoon. and were disappointed with the service and standard of the hotel. The welcome at reception was not what I would expect from a hotel offering ‘warm, friendly and attentive service’, we weren’t even warned that we needed to carry our bags upstairs. The room... more