I booked this hotel after seeing good reviews on another website and after doing so was really worried when I was advised to check Trip Advisor and read some of the horrible reviews. We stayed a week in a triple room which was not large or small but pleasant and very clean. The bath was tiny but people have to...
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This 'hotel' (if you can call it that?) is an absolute disgrace.
I booked a 1 night stay and didn't!
The room and bed was filthy, stained bedding, dirtry carpet and an ensuite which was small, dirty and smelly.
This place should be condemned.
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The health inspectors and Visit London have not condemned the hotel, so I am surprised you suggested it. The carpets were steam cleaned before Xmas and the bedding was washed.The bed was replaced in the spring this year. I checked the bathrooms that day and they were by no means smelly. The bathrooms are not small otherwise they would not...
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I stayed in this hotel (room 4) on 4th October. I often visit London to see shows, and I have to say this is the WORST hotel I have stayed in. I was supposed to stay in the Abbey Court Hotel just down the road, but on arrival was told there was some "problem" about my room, and I was...
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I am afraid I was on holiday on 4th October so was unable to deal with your complaints personally.
My staff felt obliged to give you a very large triple room since you were reloctaed from another hotel even though you had paid for a single room.
The standard at the Normandie is the same as the Abbey Court apart...
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I stayed at this hotel a few months ago and I will never stay again, I should of smelled a rat straight away after seeing rat catchers under the dressing table, but I thought I'm only here a few days and it's cheap, what should I expect. I stayed one night after being bit all over my body, of which...
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The box under the dressing table is a legal requirement for all hotels, as is pest control.
The room was checked and found no sign of insects of any kind.
The rooms are hoovered throughly every day and we have a very strict hygiene and cleaning regime.
I am disappointed that you were not completely satisfied with the room.
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I have just stayed 5 nights at the Normandie Hotel . We booked a triple room. The room could just accommodate 2 people but was far too small to accommodate 3. There was nowhere to store 1 suitcase let alone 3. Our room was not made up at all on the 2nd day we were there. On the 3rd day...
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The room is a triple and is generally booked to 3 people with 3 suitcases. We felt that you were sleeping all day on the second day and did not want disturb you. The cleaning staff leave at 1 pm and you were still in the room. There are always 3 towels in the triple rooms but we provide extra...
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After my first night I thought that I had been bitten by insects. During the day the bites developed into yellow blisters which eventually began to weep. I looked horrible - my one yes was almost closed. The second night I got up at 4 o'clock in the night due to the bites. I had a look in the mirror...
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A I explained to you on the telephone I called the pest control company as soon as you told me that you had insect bites. You were still here when they arrived.
On examining the room they confirmed that there was no sign of insects in the room. If there had been I would have gladly refunded the mony paid...
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I was tranferred to the Normandie Hotel from the nearby Gresham Hotel due to overbooking. The room (booked as a single but laid out as a twin) was adequate for a single but would have been extremely snug for two. Everything pretty clean, and there'd been some reasonably recent refurbishment of the bathroom (decent shower head, retiled) but the room...
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Unfortunately there is nothing we can do about the road noise but we are lucky that we have a private slip road and a garden between the hotel and the main road. I am surprised that you felt the room was pretty tired as the whole hotel was refurbished in January 2011, and is generally referred to as "very tastefully...
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Im not one to moan but heres what i think.Looks great from the outside.no lift and steep stairs,not suitable for anyone with small kids,old or problems with mobility.Great location near Oxford street and tubes. Breakfast lovely.Lady working on breakfast lovely and friendly. Problem was no lock on the window,could hear ppl walking upstairs cuz the wood would squeek. Could aslo...
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As a small bed and breakfast hotel we have no room for a lift but rooms on the ground floor can be reserved on request for people with small children and mobility problems.
Most people ask for further towels if they need them.
Unfortunately the decorator was working during the month of February as is necessary in all hotels.
With...
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we found the hotel ok for a two night stay.the furniture in the room should be replaced because it is old and a bit scruffy.
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Thank you for your comments. The furniture has now been replaced.
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We stayed at Normandie Hotel in November and the heat was not working. The room smelled of cigarettes and was in a very poor condition.
The staff was friendly, but we often had to wait outside the hotel for quit a while before someone would let us in.
I will never stay at this hotel again!
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Due to the extreme cold the heating systems was turned on in Novemebr but the boiler had not yet been serviced neither had the radiators been aired. We could not find a plumber to come earlier as they were very busy due to the early winter.
I wish you had told me that you had to wait outside before being...
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