I don't normally complain, but please don't go near this hotel. The customer service from this place is the worse I have ever encountered. I booked a room and then hours before my stay they cancelled on me on a very busy weekend, so finding another hotel at such short notice was difficult. But the worst was to come. Days... more

The booking for 7 rooms was made by our secretary through Laterooms. Having looked at the Opulence Hotel website, she told us to expect a four star hotel at a bargain price. How wrong! We arrived at a pokey, tatty little hotel on a busy main road. Reception was at a cubby hole on the first landing. There was no... more

I booked two rooms for a one week stay and of us really enjoyed it. Rooms are spacoius with rich decoartion .Nice bathrooms with bathrobes . Breakfeast Buffet was fine with the Chef inviting us for fresh omlettes.We were able to order room service at very reasonable prices. My children were accessing broadband internet all day long we had ample... more

The hotel was booked last minute and the picture looked ok - oh how deceptive that picture was! The reception is a shack, in effect stuffed into a corner, it was a shambles. The carpets are filthy and stained and were not fitted - as a consequence the edges were all tattered. The trip to the room (god help you... more

How I wish I'd seen these reviews before booking my stay. My weekend was ruined because of this hotel. I tried to call about 10 times to get directions, but nobody answered the phone. We eventually found it at around 16:00, and when we got there, there was nobody to let us into the room as he "had gone to... more

Stayed here with colleagues and had to cut my stay short after one night. Whilst check in was very friendly with the concierge taking our bags to our rooms, the room I was given was at the top of 3 very steep flights of stairs and very small with a tiny bathroom. I wanted to open the window to let... more

At first i want to point out the only thing i liked, the staff was ok. Now to my negative experiences. At first we arrived at the hotel att 2 a.m and we had to clime a lot of narrow stairs with our luggage. When we arrived at the room the minibar was not functioning. So we had to run... more

We were moved here the day before our stay as the original hotel was overbooked. We found the staff very helpful, they had been informed that we had booked a twin room and although they had none available at the time they set a room up for us and when they realised we prefered a double they moved us on... more

Ok, where to start the hotel is located in very good area, 5 mis from Oxford Street, very good for tourist. A small hotel, nice and clean. I have booked a Double room for £140 a night, and when I have arrived, the gentleman at the reception was very nice and gentle. He helped me with bags and offered me... more