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Dolphin House


Dolphin House
Chichester Street | (formerly Dolphin Square Hotel), London SW1V 3LX, England
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Traveller Reviews

82% Recommend
4.0 of 5 stars 62 reviews
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By trip type
All (62)
[ Date ] [ Rating ]
would return
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4 of 5 stars
tasmania
8 Jun 2009 | Trip type: Family

Good size rooms and beds very comfortable especially after paris. Staff helpful and housekeeping were very good. Only issue was lack of information on amenities and local area especially transport and attractions. Possibly adding ceiling fans would help as it was very hot when on the 6 nights we stayed. Continental breakfast could be improved with a better selection of... more

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5 of 5 stars
Winchester
21 May 2009 | Trip type: Couples

Dolphin House was incredibly easy to find and even though there was a small amount building work outside which closed the road off, the car park was easily accessible. I was greeted in reception by 2 smiling ladies who were incredibly helpful and made our room available to us even though we arrived 1 hour before the allocated check-in time.... more

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5 of 5 stars
athens
25 Apr 2009 | Trip type: Couples

At last, a room in London that can properly fit 2 open suitcases. And they don't rip you off for that. Elegant and upmarket-looking but really affordable at the end of the day. Not in the heart of London (Pimlico) but the area is decent and not that far downtown (post-midnight taxi fare about GBP 11.00 from Soho). Excellent fitness... more

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4 of 5 stars
Wilmington, North Carolina
16 Apr 2009 | Trip type: Family

We stayed at the Dolphin House for 6 nights during spring break. Overall, it was a really great place to stay. We arrived late in the afternoon. The walk from the Pimlico tube station is about 2 blocks, so very convenient. Pimlico is on the Victoria line, so you can easily get just about anywhere in central London in under... more

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5 of 5 stars
UK Traveller
25 Mar 2009 | Trip type: Couples

We found this hotel on Laterooms.com and I am so pleased that we did!! The hotel is part of the Dolphin Square development and a great place to stay in the heart of London. The hotel is mainly designed for longer term stays but also accepts short stays, sadly we only stayed 1 night but will be back. The receptionist... more

disappointed
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2 of 5 stars
cornwall
24 Mar 2009
0/1 found this review helpful

Booked 2 twin rooms, 1 good, 1 tiny, both same price. I expect clean towels every day, particularly as the shower door fitted very badly and water poured onto the floor, which my husband mopped up with teh towels. However towels are only changed twice a week, which is very poor for 4*. Hotel wanted a further £30 for more... more

Management response from
nmchalk, Commercial Director

Thank you for your comments and feedback. I am extremely interested to read customer feedback both positive and negative. It is only after reading this that I am able to put thing rights. Of course we aim to get it right first time, but sometimes we fail. What is important to me though is that if we do get it...

not great
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2 of 5 stars
LondonBas
16 Mar 2009 | Trip type: Business, Solo travel

To be honest my review has to be coloured by the fact that the bed spread had dried semen on it. I really do mean that.........and that fact that I was expected to pay an extra tenner for a set of clean towels. Apparently they change them only only once every three days. Surly arrogant service as per usual at... more

Management response from
nmchalk, Commercial Director

Thank you for your comments and feedback. I am extremely interested to read customer feedback both positive and negative. It is only after reading this that I am able to put thing rights. Of course we aim to get it right first time, but sometimes we fail. What is important to me though is that if we do get it...

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1 of 5 stars
UK
16 Mar 2009 | Trip type: Business

Horrible Service... It takes them 4 hours and 6 phone calls to respond to a broken toilet request on a Monday morning...oh not to mention the RUDE staff...who cut you off, mid sentence, YA YA you....basic courtesy is missing... Laundary services take 5 days, even if you pay for same day...and of course, 4 phonecall reminders.... Any housekeeping has to... more

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5 of 5 stars
leeds
8 Mar 2009 | Trip type: Friends getaway
1/1 found this review helpful

We were very impressed with this apartment - we booked online and got a great last minute deal and got way more than our money's worth. The apartment was a very decent size for two people and was modern and very comfy. The reception staff were very friendly and helpful and the location was good - only a minutes walk... more

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4 of 5 stars
Amsterdam
1 Mar 2009 | Trip type: Family
1/1 found this review helpful

Stayed 6 nights (2 adults, 1 9-year-old child) in a decently sized room with bathroom and tiny kitchen. Folding bed was added for the kid, but no extra kitchenware provided: exactly 2 knives, forks, plates etc. We did not address this issue, probably would have been solved easily, but still a bit silly. Room was cleaned daily, towels replaced every... more

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Dolphin House Address

Chichester Street | (formerly Dolphin Square Hotel), London SW1V 3LX, England