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Charlotte Guest House


195 - 197 Sumatra Road | West Hampstead, London NW6 1PF, England
Find Cheap Flights from Burbank to London

Reviews you can trust

54% Do not recommend
2.5 of 5 stars 30 reviews
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By trip type
All (30)
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2 of 5 stars
australia
12 Nov 2009

While the guesthouse is in a good position and staff are friendly enough, you get the impression that they seem bored and just can't be bothered . It's not dirty, but really shabby and run down .Could do with a paint job, fresh carpet and ANYTHING which would get rid of the omnipresent smell of cigarettes. The breakfast was ok... more

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3 of 5 stars
johor
4 Nov 2009 | Trip type: Friends getaway

This is a practical basic guest house and I dont mind staying here again.All the staff were friendly ,it is near the underground tube,there's a halal restaurant nearby and there's Tesco across the road.What more can I ask? more

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1 of 5 stars
Hamburg
16 Jun 2009 | Trip type: Friends getaway

This was my second stay at Charlotte Guest House in London. Before I placed my reservation I have read through the many comments. I was surprised that there were so many reviews full of disappointment. A few years ago I stayed at this B&B and it was worth the money. So I decided to ignore the critics and to give... more

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3 of 5 stars
Berthoud, COLORADO
1 Jun 2009 | Trip type: Family
1
person found this review helpful

We (four senior citizens -- my husband, sister, brother-in-law in a wheelchair, and I) had booked accomodation at the Charlotte Guest House nearly a year ago. We were looking for a good location at a reasonable price. We have been to London several times and have stayed in various types of accomodation from the high end Brown's Hotel in Mayfair... more

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1 of 5 stars
Australia
8 May 2009 | Trip type: Family
14
people found this review helpful

Charlotte Guest house. I thought I'd seen it all but this place was unbelievable. Dirty, damp, disgusting, dilapidated, fire hazard, health hazard, hair riddled greasy inedible breakfast, rude and unhelpful staff. There are not enough adjectives to aptly describe this hovel. Just when I thought I could bear it no more the resident above us had a shower and water... more

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1 of 5 stars
Glasgow
30 Apr 2009 | Trip type: Family
6
people found this review helpful

I would never recommend this guest house (if you could call it that) to anyone. It was unsafe, unfriendly and unclean. The breakfast was a joke and it was over priced. The staff (bar the receptionist) were rude and obnoxious and the rooms are outdated and dirty. We arrived at night time and was told that we were to stay... more

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4 of 5 stars
France
30 Apr 2009 | Trip type: Friends getaway
1
person found this review helpful

The rooms was clean and comfortable,but the furnishing are starting to look a bit old.Breakfast was very good with a lot of choices (cereal, english breakfast,juices etc). The staff was very friendly and helpful,from receptionist to waitress,no exception.The location has very good conection with central of London,with plenty of restaurants around. I'll recomand this hotel for people which came to... more

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1 of 5 stars
Leeds
19 Apr 2009 | Trip type: Friends getaway
10
people found this review helpful

Well what can I say... I was looking forward to a nice weekend away with friends and only the be terrible let down by the state of the bnb. A friend booked the rooms and I wasn't expecting anything fancy, just basic, clean and welcoming bnb. I certainly got basic but nothing else. On arrival after being promised free parking... more

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2 of 5 stars
Germany
31 Mar 2009 | Trip type: Family
5
people found this review helpful

On the pro side the Charlotte Guest House features a low price (for London) and ok connectivity to the inner city by Tube and bus. That was it. I hoped that the negative comments, I read here, where exaggerated as far as tidiness is concerned. But it really WAS bad. The furniture was in a bad condition and the carpets... more

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1 of 5 stars
UK
28 Mar 2009 | Trip type: Couples
1
person found this review helpful

The staff were ignorant and unwelcoming, on our arrival I booked the Hotel online via the Tourist Board and it clearly stated off street parking facilities. As I arrived, the member of staff initially denied any knowledge of this saying I was wrong. When I provided written documentation to this effect she changed her mind and told me to park... more

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Charlotte Guest House Address

195 - 197 Sumatra Road | West Hampstead, London NW6 1PF, England
London Speciality Lodging Charlotte Guest House
2.5/5.0
30