Our experience with the St. Mark Hotel started off badly but ended ok. When we arrived we were told that there was no reservation for us. There was a misunderstanding with our credit card and instead of trying to contact me about the problem they did nothing. As the man at the check-in desk said "I thought it was a... more

My regular Earls Court area Hotel was booked last weekend, so I did a search and found this one as a replacement. Their website accepts American Express cards as a form of deposit, but when I checked in I was rudely told..."we don't accept that card, do you have a debit card?" I replied NO, and asked why the website... more

The time I was planning to book a hotel in Earl's court, I was scared of the comments I've read which I don't think it's helpful to evaluate this very nice hotel. First of all, the staff were helpful, they asked me which floor I like and they offered helping me with the bags as I'm less abled. Their welcome... more

The St Marks Hotel has a few positive aspects: very close to Earl's Court Road tube station and in a very quiet road - yes, and it was relatively clean! All the rest is terrible: our twin room (#7) was very (really very) small. To reach the second bed was an artistic maneuver. There is almost no space for luggage... more

On the last night of our stay there was vermin in the bedroom meaning my daughter was unable to sleep. The breakfast staff were extremely rude and the room that it was served in was the size of a cupboard with only 16 chairs to feed 27 rooms before half 9. There was a meger choice of food with only... more

My friend and I stayed at the hotel for 4 nights. We were both very pleased with our stay. The bathroom was very nice, though small, you had more than enough space for one person. The first morning it was very cold but we discovered the oven under the window had been set to the lowest termostate. After turning i... more

The room for 4 was very small but we were okay with that. However, the staff was very unhelpful. The heater in our room was not working properly and when asked, he directed us to a thermostat in the corridor which we could not reach due to a huge pile of towels on the floor. We had to ask him... more

We were very disappointed with our stay at St Mark Hotel, the hotel was not completed, our room seemed like it was not yet finished and smelled strongly of fresh paint which gave you a headache after too long. Housekeeping did not knock or announce themselves before entering, simply walked into the room. The rest of the hotel staff were... more

We were booked for the York Hotel but due to them double booking us, we were sent to this hotel in nearby street It is clean enough and had adequate breakfast but was in the middle of renovations,resulting in mess and rubbish blocking hallways and severe paint smell Steep stairs- No lifts -so unsuitable for elderly or disabled Staff don't... more