Ali had wonderful customer service. Food was lovely and atmosphere very good. Would recommend in the Paddington area. Affordable and good service
Ali had wonderful customer service. Food was lovely and atmosphere very good. Would recommend in the Paddington area. Affordable and good service
The food was good. The service was adequate but the places was the pits. Scruffy, peeling decor. Cramped, tatty furniture. Grim loos. We have eaten in Bella Italia from Inverness to Cheltenham and a dozen others in between but on the edge of Leicester Square...this should be a flagship restaurant; it is appalling. To be fair, upstairs was a tad better but the staff don’t want to go upstairs so they cram as many as possible downstairs that you are touching elbows with customers the other side of the aisle and having to put stuff on the (not very clean) floor to have room for the food on the tiny table. This was really well below par for a chain we often use as the ‘safe option’.More
We usually get better from Bella Italia, so we’re disappointed when this Restaurant which was well below standard. Firstly the decor of the place downstairs was tired, and needed redone. The fact that they are scraping plates right next to you and throwing bottles in...a bin is very irritating. Yes the place is small, but that needs rethought. Some of the food was tasteless, and not of their usual standard. The staff were pleasant and the service was reasonably efficient. i’ll not be back.More
Service was great and Niki was very attentive and very warm to talk to! Great experience here! My friends and I had a great time.
The pizza here is amazing the dough is amazing and plenty of toppings. My partner had a pasta and loved it creamy with plenty of mushrooms. Definitely come here.
I had high expectations for this restaurant, but I was extremely disappointed. After waiting 45 minutes for a pizza the pizza came hardly without any toppings and was almost impossible to cut through with a knife. The worst pizza I have ever had. Will never...go back.More
Very small and Cramped restaurant with tables very close together so little privacy. Tried to book a table pre shoe but assured would not be needed. Git there and no tables so had to wait and given a very cramped table by the window with...a very cold draught through the front folding door. Didn't stay long as was freezing and charged 12.5% service charge on top direct the privilege !! Shoukx have gone elsewhere..More
We came 2 people and order four dishes. For the 2 of the 4 we were waiting 45 minutes to serve us , they totally forgot us and when I said to the waitress her response was rude. I want to mention that the have...tables but not so many to happen this. So for all the behaviour I find the service bad , unorganized and rude. So I won't visit again for sure and not recommend it.More
Premises & toilets shabby. The meal was cold. I asked them to heat, but was given another dish, which was also cold.
Definitely will be back. Staff very friendly, food reasonable price. Very efficient service, food come out very fast. Love it
so… we arrived 6 minutes late due to our train being delayed, we then got in and we were told they had given our table away as we were 5 minutes late so we had to wait outside for a table to become available. The...food was good and we were given our first round of drinks for free for the inconvenience. when we got round to paying i gave them my gift card and was then told that they had never seen it before and just gave it back to me expecting me to pay. i then sat waiting for someone else to come over and help and was then told that it wouldn’t work. after 40 minutes of waiting for them to come back over i had to get up and sort the problem out myself by going up to them. we finally were told they could do it manually which i have no idea why they could not have done this in the first place. the gift voucher had £50 on it which i then asked how i could get this refunded and to which they replied with “you should email them but they won’t reply” ???? this made no sense to me. the manager was very apologetic when we left which we appreciated but still not acceptable.More
Lovely staff but under staffed, food good and quick. Premises shabby Toilets appauling, neglected dirty and need a total refit plus bleach. Would not return
Nice spot for food and atmosphere. It's literally in the middle of the leicester square so lots to see and do around aswell.
Lively food. Great service too. Used our Taste card but WiFi so poor in area and resturant it wouldn't come up! Without fuss they honoured the card and so got 2 meals for the price of 1. Amazing! Kids loved food and it was cooked...well. Thank you!More
Had a really lovely lunch at Bella italia with my friend during a day out in London. I always revisit this restaurant when I am here for the day as the food is consistently great and the service is always good. On this particular occasion...our server was called Agata, a really nice down to earth girl who was really friendly and gave a great service. I’m sure I’ll be back soon, thanks again 😊More