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All 1,076 London hotels

Shaftesbury Premier Hotel London Paddington

4.0 of 5
55 Westbourne Terrace, Paddington, London W2 3UY, England
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Shaftesbury Premier Hotel London Paddington
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48%
Ranked #663 of 1,076 hotels in London
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522 reviews from our community

Traveller rating
    75
    151
    134
    65
    97
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Families
54
 
Couples
152
 
Solo
80
 
Business
133
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

The hotel title review might be confusing but that's the actual hotel we stayed in. Upon arriving, front counter simply asked us to key in our details. Once done, we were informed that our room is located at "nearby unit number 78 located less than a minute away". After about 4 hours of train ride and struggling with our luggage... More

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See 5 more reviews by MarsZali for London
Cardiff, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 June 2013 NEW

I found this hotel whilst browsing the interet for a suitable quality of Hotel at an acceptable price.(max 150UK pounds) I have tried numerous hotels in central London, but for a time have not found a Hotel which I would return to. I used to use Premier Inns but they have steadily increased in price. However, now that I have... More

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 9 June 2013

The room was very small but once I got over that and got organised I found I could operate very well. The room had lots of cupboards and closets that came in handy and have to say was well designed for the size. Despite the promise of food in the evening the chef wasn't there so gave up on that... More

Was this review helpful? Yes 1
Swapnil W, Front Office Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
12 June 2013

Dear Roy, Your feedback about your recent visit is very much appreciated as it helps us to improve our product and services. For your future stay we recomment you to try out one of our spacious Club Rooms with full Club room package, including a fruit basket, bottle of wine, bathrobe and slippers as well as complimentary English breakfast. Despite... More

Jacksonville, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 9 June 2013

We stayed at the Shaftsbury for six nights and, like other reviewers, found the rooms extremely small. Our first room had a double bed that was flush with three walls. And two steps from the bed was the bathroom. There was no room for a chair. After two nights we were upgraded to a much larger room where we actually... More

Was this review helpful? Yes 1
Swapnil W, Front Office Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
12 June 2013

Dear Guest, Thank you for your comments on your recent stay with us. We are delighted to hear that you enjoyed our friendly and efficient service and that the Front Desk team could help you making your visit more enjoyable by upgrading you. We are looking forward to your future stay with us. More

Bainbridge Island, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 June 2013

The warning on the door: mind the step did not prepare me for a steep flight of 7 steps that dropped from the door into a room so tiny that the bedside table had been turned so the drawers faced the wall! Edging around the bed I managed to open a window. There was enough room for me (5'2") to... More

Was this review helpful? Yes 1
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
5 June 2013

Dear Tessa, We have received your comments with thanks. Based on your advice we will be making some changes to our product and services so that on your next visit you won't be dissapointed but leave as happy guest. Best regards More

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Geneva, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 28 May 2013

Shame on this hotel !!! For 95 £ per night (breakfast NOT included) we were granted a very noisy cupboard !! Impossible to turn around the bed ; when you are on the toilet, your knees are underneath the washbasin; of course, impossible to be together in the bathroom !!! In addition, it was, very, very noisy. Otherwise, room and... More

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Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
5 June 2013

Dear Odile, Thank you for your valued feedback on your recent stay with us. Whilst we appreciate your comments about our friendly service, clean bedrooms and good location we are sorry to hear that those positive notes were overshadowed by the room size. Ahead of your next visit, please do not hesitate to contact us directly on dm@shaftesburypaddington.com. Best regards More

Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 28 May 2013

If you are over 5ft, 3 inches tall, don't think about staying at this hotel with INSANELY TINY rooms!! We nicknamed our FIRST room "The CLOSET with the PHONE BOOTH inside", because the room itself was the size of a small closet and the shower stall had less room than a standard phone booth!! I AM NOT EXAGGERATING! It was... More

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Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
5 June 2013

Dear Mark A., Thank you for your recent visit. We value your feedback as it helps us improving our product and services. We are sorry to hear that your stay was dissatisfactory. However, we thank you for your positive comments on hotel location and cleanliness of the rooms. For your future stay please contact us directly ahaead of your next... More

Nashville, Tennessee
Top Contributor
58 reviews 58 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 26 May 2013

Roll your bags from Paddington Station just a short walk to this hotel tucked in with upscale flats. Book directly with the hotel to get breakfast included (otherwise about 15 pounds). Rooms were nice, beds comfy, and appointments were modern. A few notes: free wifi is only in the lobby, internet on the TV doesn't work, and stick you card... More

Was this review helpful? Yes 1
See 21 more reviews by Ockham1345 for London
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
27 May 2013

Dear Guest, Firstly thank you for staying with us, Thank you for the good comments on staff being friendly and helpful. I do hope you will return to visit London soon again, and that you will choose to stay with us at the Shaftesbury Premier London paddington. It’s been our pleasure having you stay with us and we look forward... More

Cape Town Central, South Africa
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 26 May 2013

This hotel is within walking distance of Oxford Street and Hyde Park. Room is a little small, but comfortable. The beakfast is expensive and not included in the stay costs. Rooms are clean, but no views.

Was this review helpful? Yes
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
27 May 2013

Dear Guest, We thank you for your lovely review about the hotel on TripAdvisor and also appreciate the time and effort spent on writing it.We have shared your review with the team at the hotel and they are glad to know that you chose us as your preferred destination in this city. We will look forward to your continued visits... More

dublin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 25 May 2013

OK so excellent location for Heathrow Express and good location to explore London. Rooms are laughable they are so small our initial room was so small we had to move we physically could not fit two people and four bags. Hotel was noisy as it was so small. Staff were nice and overall good stay, would recommend the hotel if... More

Was this review helpful? Yes
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
27 May 2013

Dear Guest, Firstly thank you for staying with us and apologies for the inconvenience caused, I would personally like to inform you that in future please book Club rooms which is a higher category room in the hotel. Thank you so much for the good comments on staff being nice and friendly. As we cannot turn back the time and... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Single room(9)
  • Heathrow Express(3)
  • Deluxe double(3)

Additional Information about Shaftesbury Premier Hotel London Paddington

Address: 55 Westbourne Terrace, Paddington, London W2 3UY, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
#306 Luxury Hotels in London
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Shaftesbury Premier Hotel London

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