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Premier Inn Norwich - City Centre


Duke Street, Norwich NR3 3AP, England
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Reviews you can trust

96% Recommend
4.5 of 5 stars 27 reviews
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By trip type
All (27)
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5 of 5 stars
Woking, Surrey, England
22 Nov 2009 | Trip type: Couples
1/1 found this review helpful

My wife and I stayed here on our annual trip to Thursford and it was our fifth Premier Inn stay this year and defiantly the best. As always very clean, room with friendly staff , the breakfast was great ,but the evening meal was only average, not nearly as tasty as our Woking Premier Inn restaurant . The restaurant service... more

Management response from
Premier_Inn, Online Guest Relations

Thank you so much for your review. We are so pleased to know that we are continuing to meet your expectations. At Premier Inn we strive to delivery a high level of customer service in all our establishments and your comments will be followed up with our team members. Your feedback is of paramount importance to us in our endeavour...

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4 of 5 stars
Devon, UK
17 Nov 2009 | Trip type: Business

-Rooms were clean and spacious, standard Premier Inn, felt new and well maintained -Was about a 5-10 minute walk from the town centre -Staff were friendly and helpful -Staff located us in adjacent rooms, this is convenient for meetings etc; I've been in other hotels on business and we have been spread out over several floors!! -You need your key... more

Management response from
Premier_Inn, Online Guest Relations

Thank you for your review. We are pleased that your stay with us was a comfortable one. At Premier Inn we aim to delivery the highest level of customer service in all our establishments. We are disappointed that you were not entirely satisfied with your Premier Breakfast your comments have been noted and will be followed up by our Management...

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3 of 5 stars
Essex
7 Nov 2009 | Trip type: Couples

Room functional, clean and appeared to have the basics for an overnight stop. Very close to town centre but also very quiet. Just what we wanted. Unfortunately on retiring fairly late we found the twin beds to be too short and soft. We didn't get a lot of sleep. On check-out we mentioned this. We were told that the doubles... more

Management response from
Premier_Inn, Online Guest Relations

Thank you for your review. At Premier Inn we are committed to providing all our guest with a high level of service and comfort. We are disappointed that you were not entirely satisfied with your room during your stay, however we hope that the refund under our Good Night Guarantee ensured you left us satisfied. We are in a great...

Great value!
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5 of 5 stars
cambridgeshire
26 Oct 2009 | Trip type: Couples

We received a very warm welcome at reception. The lady checking us in was very cheerful and efficient. Our room was immaculately clean and had everything we could possibly need for our overnight stay. The bed was very comfy and we both slept soundly. The staff even popped a little note through our door to remind us that the clocks... more

Management response from
Premier_Inn, Online Guest Relations

Thank you for your review. It is good to hear that you had a comfortable stay with us and that our hotel, helpful staff, and good quality beds and breakfast facilities met your expectations. We look forward to welcoming you back to Premier Inn in the future.

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4 of 5 stars
Edinburgh, UK
26 Oct 2009 | Trip type: Business, Solo travel

You get what you pay for, I guess. This is a reasonable Premier Inn, but don't expect any kind of athmosphere or too much comfort (one of the mattresses on my bed could've done with getting renewed). I wouldn't want to stay for any extended period of time. The staff is polite and helpful. On the plus side, you're in... more

Management response from
Premier_Inn, Online Guest Relations

Thank you for your review. At Premier Inn we are committed to delivering a first class level of customer care, and we are pleased to hear that our staff provided this to you. We are disappointed to hear that you were not entirely satisfied with the bed in your room. Your comments have been noted and will be duly followed...

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4 of 5 stars
Edinburgh Scotland
4 Oct 2009 | Trip type: Business, Solo travel

Great hotel , had dinner in the bar on first night, very good ,though limited menu. room excellent. staff were the friendliest I've come across in uk, It was my first time in Norwich so they really made me feel at home. Nearby pubs are excellent, some good resturants too but they all seem very quiet in Norwich after around... more

Management response from
Premier_Inn, Online Guest Relations

Thanks for your positive review of our hotel. We are pleased that you had a enjoyable stay with us. Our staff always strive to give our guests great service and it is good to know that this met your expectations. We look forward to seeing you again on a return visit.

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5 of 5 stars
MK
15 Sep 2009 | Trip type: Friends getaway

Premier Inn's are definately up-ing their game and are certainly leading the way in budget hotels. I say budget but this one certainly a cut above travel lodge, holiday inns etc. Clean, comfortable, goofd value. Breakfast excellent didn't use for dinner as was a little small and loads of places to eat in Norwich. Staff attentive and friendly so have... more

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5 of 5 stars
London, United Kingdom
27 Aug 2009 | Trip type: Solo travel

My Premier Inn experience began with a courtesy call on the morning of my arrival to check if I had any queries/problems. On arrival, I was quickly checked in by a friendly manageress and directed to my room. This is a (relatively) budget hotel, but the room was very good, with high quality facilities including an armchair, desk, flat screen... more

Management response from
Premier_Inn, Guest Relations Advisor

Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service.

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5 of 5 stars
Colchester, United Kingdom
24 Aug 2009 | Trip type: Family

I stayed for two nights with my 9-year-old daughter. Very close to town - only a 10 minute walk to the main shops, cafes and restaurants. The room was perfect for our needs - well equipped and spotless. The breakfast was superb - better than I've had in a long, long time! We also had an evening meal in the... more

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5 of 5 stars
northern ireland
20 Jul 2009 | Trip type: Family

All said before but like to keep reviews up to date. Stayed one night. Rang for directions and got cheerful helpful response. Arrived 10am but were given room early at no extra charge. Room fab for family, clean and comfortable. Only slight flaw was noisy air con but hey how often do you really use it in the UK and... more

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Premier Inn Norwich - City Centre Also Known As

  • Premier Inn Norwich
  • Norwich Premier Inn
Address: Duke Street, Norwich NR3 3AP, England
Norwich hotels Premier Inn Norwich - City Centre
4.5/5.0
27