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Holiday Inn Express York

3.0 of 5
Malton Road, York YO32 9TE, England
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Holiday Inn Express York
Ranked #35 of 47 hotels in York
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182 reviews from our community

Traveller rating
    43
    76
    38
    14
    11
See reviews for
Families
54
 
Couples
56
 
Solo
6
 
Business
20
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lancs Uk
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

We stayed for one night purely as a stop over on our way to Whitby. It was very handy being located just off the A64. All the staff we met were very friendly, pleasant and helpful. Check-in was quick and easy. The room was very clean, comfortable and of a good size. The bed was very comfortable and the room... More

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Rothbury, United Kingdom
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 10 May 2013

I don't stay in cheaper hotels often. We only use budget hotels if we are passing through somewhere or en-route to somewhere else. This was my first time in a Holiday Inn Express. Its first plus point is its right next to a Toby carvery! Now that's a good start. Toby's tend to be good "Grub" very low pricing and... More

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Peterborough, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 7 May 2013

For the purpose of my review bias, for the last 11 years I have stayed approximately 100 nights a year in the Intercontinental / Holiday Inn Group chain. I have stayed at this hotel a number of times over the past 5 years. My ongoing experience of the hotel is as follows:
 1) Arrival can be difficult using the supplied... More

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HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review
20 May 2013

Dear theresaheadinit, Thank you for taking the time to write a review relating to your recent stay with us. Thank you for providing such an in depth review; it is always a pleasure receiving feedback from our loyal guests like you. All feedback received is used constructively to help improve hotel services and ultimately guest satisfaction. I was delighted to... More

1 review
2 of 5 stars Reviewed 1 May 2013 via mobile

A friend and I had a nice time away until we went to have a shower. At the coldest setting, it was scalding. We were told on leving that this is a known problem and if we can called down they may have been able to fix it. I had my shower just before breakfast and leaving. Beware of the... More

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HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review
20 May 2013

Dear Cat B, Thank you for taking the time to review the Holiday Inn Express York Hotel. All guest feedback is used constructively to continually improve our hotel services. I was delighted to read that you thought our rooms were clean. The housekeeping team work incredibly hard to provide a high level of service day in day out. They will... More

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Lockerbie, Scotland, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 23 April 2013

Me and my son son booked an overnight stay here, and I cant say that I could fault our choice. On arrival we were greeted with a very friendly receptionist who was very professional and informed us of everything we needed to know and more, Thanks for that. Plenty of parking space and and access to York and surrounding area... More

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HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review
20 May 2013

Dear Jim G, Thank you for sharing your comments relating to your recent experience with us. I was delighted to read that your stay met your expectations and was really pleased to read that you were happy with all aspects of your stay. Your kind comments will be forwarded onto the team. Again, thank you for your feedback and we... More

England
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 18 April 2013

We stayed at the Holiday Inn Express York for 2 nights earlier this year. Plenty of parking and excellent welcome from the lady at reception. She told us about breakfast and opening times etc and was very helpful for eating out info, generally all the things most hotels don't bother with and you have to find out for yourself. Plenty... More

Was this review helpful? Yes
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 14 April 2013 via mobile

On arrival I was informed I had booked a twin -bedded and a double room - rather excessive as I was alone, having returned my son to Uni! Problem arose because site crash when attempting to make booking. Site said unable to proceed with reservation. But had already entered credit card details. Big mistake. So when we returned to site... More

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IHGCare, Guest Relations Manager at Holiday Inn Express York, responded to this review
2 May 2013

Dear EssexRev, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re about the online booking confusion. We will look into this point. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Sincerely,... More

Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 of 5 stars Reviewed 6 April 2013 via mobile

What can I say. Fairly standard. Rooms modern and clean. Staff helpful. Only wish you could get some food at the hotel rather than going to the pub next door. It has the potential to be a good business hotel but acing to go to the pub next door and no room service is not condusive to getting work done.... More

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Newcastle upon Tyne, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 April 2013

When we first arrived we were greeted and checked in very quickly. The lady on reception told us everything we needed to know and was very polite. I was very impressed with the room quality, it was modern, clean and warm. It was actually a better room than the one we stayed in, in the Hilton! The room was lovely... More

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See 5 more reviews by Laura92x for York
Hitchin, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 April 2013

Headed to York for a short stay and city centre hotels were expensive or required min 3 nights stay so this hotel was a good option just outside of the city centre. It's not far from the park and ride or a better option we found was taking advantage of a deal the hotel has with a local taxi firm... More

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IHGCare, Guest Relations Manager at Holiday Inn Express York, responded to this review
23 April 2013

Dear Jonathanwhite19, Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced during your stay.... More

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Hotel Summarization (Beta)

What travellers say

  • Toby carvery(26)
  • Very clean(16)
  • Breakfast area(11)
  • Sofa bed(10)
  • Car park(9)
  • Good value(8)

Additional Information about Holiday Inn Express York

Address: Malton Road, York YO32 9TE, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Business Centre Free Breakfast Free Parking Restaurant
Hotel Style:
#12 Business Hotels in York
Price Range: ££
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Holiday Inn Express York Hotel
Holiday Inn Express York Hotel York
Holiday Inn York
York Holiday Inn

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Holiday Inn Express York
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