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Grange Hotel


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Reviews you can trust

72% Recommend
4.0 of 5 stars 107 reviews
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By trip type
All (107)
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4 of 5 stars
Bedfordshire, UK
30 Nov 2009 | Trip type: Couples New

My wife and I had set our heart on a long weekend stay in York to celebrate our anniversary, and used TripAdvisor to give us some guidance on suitable hotels. We chose The Grange as it appeared a very comfortable hotel, it was within walking distance of York City (and it had an open fire - high on our list... more

Management response from
Dominic Bishop, General Manager

I am delighted that we were able to exceed your expectations during your stay with us at The Grange Hotel. I am please to read we recognised your special occasion and made it even more special. We are very proud of our staff here at The Grange and I will ensure that Sam is made aware of your very kind...

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3 of 5 stars
UK
30 Nov 2009 | Trip type: Couples New

We booked this hotel ages ago for our first weekend away together. On arrival we were given a double with an adjoining door, never a good thing. Asking to move we were told all rooms were booked and taken. We may as have spent the night with our coughing neighbour for all the sleep we got. In the morning we... more

Management response from
Dominic Bishop, General Manager

It is always disappointing when a guest doesn’t receive the Service that I feel all of our guests should receive here at The Grange. I am glad you enjoyed your second evening in the hotel. I would like to take this opportunity to apologise again for the delay in calling you and in fact that I had to call you...

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2 of 5 stars
Abu Dhabi
26 Nov 2009 | Trip type: Couples

I am not normally a fan of writing reviews but I feel as there was no appology or recognition of my complaint by the manager of the Grange here we go. I picked the Grange on location and from the pictures they display on the internet. When I looked at them along with the cost of a double room at... more

Management response from
Dominic Bishop, General Manager

I am very disappointed to read that the previous General Manager failed to respond to your complaint. Being unsure of the exact nature of the complaint, I can only offer my apologies for inconveniences that you experienced during your stay at The Grange. We are in the process of an on-going refurbishment of all our bedrooms and I am disappointed...

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4 of 5 stars
Cumbria
25 Nov 2009 | Trip type: Couples

Having been unable to find a suitable 5 star 'chain' hotel in York we booked the Grange using the interest and expected to be dissapointed. Didn't get off to the best of starts, the hotel has a tiny car park (car parking in York is at a premium so be aware!), there were no spaces when we arrived so we... more

Management response from
Dominic Bishop, General Manager

Thank you for taking the time to give me your feedback and I was delighted to read that we more than met you expectations following your stay with us. We strive to offer service above and beyond other hotels and I am glad that on this occasion we did so. As you state car parking in York is at a...

Ok, but.....
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2 of 5 stars
Nottingham, England
23 Nov 2009 | Trip type: Business, Couples

This is a nice hotel in a good location in York. But - our stay wasn't the best. There was a minor infestation of ladybirds in the room, it took 2 phones calls for the staff to swtich on the heating, and we stayed in Room 11 which is right next to a function room. An interconnecting door is all... more

Management response from
Dominic Bishop, General Manager

Thank you for taking the time to review my Hotel. I am very sorry that we failed to meet your expectations during your stay. Rest assured I am in the process of putting in to place procedures to prevent a reoccurrence of your experience with the heating in your bedroom. I do apologise for the noise you experienced from our...

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4 of 5 stars
Luton, UK
6 Nov 2009 | Trip type: Business, Solo travel

Lovely old building. Furnishings fantastic - very old regal style. Staff great, breakfast very nice. Perfect hotel to match Yorks historic beauty. Really enjoyed my stay here. I have been coming up to York for business a lot recently and tried many hotels. This was by far the best. more

Management response from
Dominic Bishop, General Manager

Thank you so much for taking the time to review my Hotel. I was delighted to read that we were able to meet and in some cases exceed your expectations and I do hope we are able to welcome you back to The Grange Hotel in the future.

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5 of 5 stars
Cheshire
28 Oct 2009 | Trip type: Couples

Just a little write up to say that we have had another lovely stay at The Grange Hotel. We have stayed at this Hotel 25 times over the past 3 years.We came across this hotel before we had children many years ago and had such a good time then, we keep coming back to stay many years on.The Hotel is... more

Management response from
Dominic Bishop, General Manager

Thank you so much for your wonderful review of The Grange and I am so glad that we were able to exceed your expectations. We look forward to welcoming you back to The Grange Hotel before Christmas.

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5 of 5 stars
Norfolk
14 Oct 2009 | Trip type: Couples

The hotel is stunning, our room was lovely. The breakfast was amazing and there was plenty of it. The staff were so friendly and helpful, we couldn't have asked for any more. We will be going back there again very soon. more

Management response from
Dominic Bishop, General Manager

Thank you for your wonderful review and I do hope we will be able to welcome you back to The Grange Hotel in the near future.

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5 of 5 stars
Hull
12 Oct 2009 | Trip type: Couples

This hotel is well worth every penny, We stayed in an amazing four poster room and not a thing wrong about it. service was top class, could not put a finger wrong even when ordering food over the phone they said 20 minuets and dead on time they where there. The breakfast food was great, will tell people its worth... more

Management response from
Dominic Bishop, General Manager

Thank you for your wonderful review. I was very happy to read that we more than met your expectations with regards to all aspects of your stay. I hope I can welcome you back to The Grange Hotel in the future.

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1 of 5 stars
Totnes
2 Oct 2009 | Trip type: Couples

We had an enjoyable stay at the Grange which offered excellent accommodation. The service, food and accommodation was excellent and enabled us to celebrate our wedding anniversary in style. The flower arrangements throughout made the hotel beautifull. It is ideally located near the city centre. more

Management response from
Dominic Bishop, General Manager

Thank you for taking the time to review The Grange Hotel. I am glad we were able to meet all of your expectations during your stay with us. I do hope we are able to welcome you back to The Grange Hotel in the future.

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Grange Hotel Also Known As

  • Grange Hotel York
Address: 1 Clifton, York YO30 6AA, England
York hotels Grange Hotel
4.0/5.0
107