DO NOT STAY HERE! Very dirty rooms. Very run down, badly in need of some TLC. Our room was tiny and the shower was so small my boyfrind had to shower half in half out! The breakfast was ok but plates and cups again looked dirty and the toast was rock hard. We paid £100 to stay for one night;... more

We booked for 3 nights mid-week on a special promotion from their website. When we arrived after a 4-hour drive we were pleased to find the car park was off-road and looked pretty safe. On check in the staff didn't have any forms so we were given our key and told to come back later. We proceeded to our room,... more

We chose to stay there as it was close to the city and has parking. Our courtyard room had no fan in the bathroom and mould on the ceilings/shower, plus a fuse board in there with the steam! No soap or shampoo, tiny towels. Bed was OK. TV did not work, one saucer and two cups for coffee making, no... more

Worse hotel I have stayed in, the room was damp, smelly, and desperate for an 'overhaul' Tried to contact the manager, e mails and several phone calls but was never there and would not call me back. This hotel is never a 3 star, I would not give it any. I will be taking this further, I have stayed in... more

We picked this hotel for a last minute trip to York over the Easter break, based on its location - 2 mins walk from city walls. The confirmation letter arrived with 2 nights not 3 as I had asked for on the phone which should have been a warning!! Overall the hotel is in need of a refurb and the... more

On the 26th March 2009 we checked into the Minster Hotel at the beginning of a four night stay. Over the last twelve years we have always stayed at the Minster Hotel when visiting York every two or three months. During 2008 we noticed a steady deterioration in service, décor, and food availability, cleanliness, staff attitude. But the central location... more

After a 5 hour drive (and having stayed there about 6 years previously) we were expecting to get to the hotel, unpack, have a cup of tea and then have a walk round. What we got was the following: dirty bathroom, hairs in bath and sink, very dusty, peeling wallpaper, small double bed ... and very hard, small worn towels... more

Have only been to a few hotels but this was the one i was most dissapointed in. Room was quite shabby and right next to the lift which meant it was very noisy as people were talking right outside our room door (room 15). Breakfast was awful, we didn't have a cooked one as quite expensive to pay on top,... more

i had booked us in to the minster after reading reviews for my husbands birthday, i asked for wine to be in the room on arrival they didn't bother to do for me, there was no upgrade the bed was hard and uncomfortable the taps did not turn off properly the towels were of poor quality and very worn the... more