Website in no way reflects the standard of the hotel which was appalling. Filthy bathroom, very poor customer service apart from one member of staff who is clearly used to dealing with complaints. I have never had to put a comment such as this on trip advisor but would not want anyone else to experience what we experienced at this... more

The photo of this hotel on the internet is a lie. Don't stay here. Its dingy, depressing and not worth one star Had to wait half an hour literally till someone arrived at reception and that was after ringing the doorbell 3 times and dialling the hotel phone from my mobile phone. The car park was full so got the... more

if you like to arrive at hotel.. dirty take away plates behind reception then this is for you dirty smelly place on earth sick on stair case we was on third floor then got moved into 4 poster room urrrrr id rather pay you to stop in my garage xxxxx more

When we arrived it was very cold and raining. We went to book in and was informed that we would be staying in the lodge No33 away from the main Hotel although we wasnt told this when we booked 3 hrs earlier over the phone. We went out through the car park to a building that looked like a converted... more

Had booked but didn't actually stay. Was offered three rooms and turned down all of them. First had filthy shower, carpets and bathroom ceiling. Second had bath panel hanging off and the room had not been cleaned. Third room had rickety four poster bed, broken tiles on bathroom floor and generally dirty. Staff uninterested, untidy and unwelcoming and no duty... more

I cannot believe this hotel has been awarded three stars it is absolutely disgusting,also that it has awards from the Yorkshire tourist board. I booked this hotel lateand managed to get what appeared like the only room left in York......and I found out why! I stayed in one of the hotel lodge rooms and the bathroom was shocking, there was... more

The only possible benefit to be derived from staying here is that it is close to the city centre and has free courtyard parking. Another time, I would infinitely prefer to stay further out and pay for taxi or bus fares into the city. We arrived at 1.30 pm (check-in was, according to our instructions, 3pm, or according to the... more

My Husband booked a 2 nights stay as a surprise for our 5th Wedding Anniversary. On arriving at the hotel we found the reception area to be filthy and very dated! The gentleman on reception was not at all smart and gave only basic information regarding breakfast times and the location of the bar and restaurant. All this not being... more

After booking a room at the nearby Lamb & Lion Pub, we arrived to be told that although our details were on the system, the room had been let out to someone else and we were moved down the road to a hotel the use 'on such occasions as this', which turned out to be the Minster Hotel. Not a... more