The external appearances of this hotel are not good, but things improve once you get inside, unless there's a queue at the desk. The reception area is a little cramped, more than half a dozen people there and you'll be standing outside the door. The reception staff were excellent. A query with my loyalty card was dealt with efficiently. Travelrug... more

This hotel is near the racecourse, easy to find and well placed for buses into the city. Very friendly staff, clean rooms and excellent service. more

A pleasant greeting when I arrived was improved by an upgrade to an executive double because of my platinum priority club membership. The room was quite small, especially the bathroom, but quiet, comfortable and air-conditioned. The 'executive' extras were bottled water, juice and bathrobes - the 'basket of local goodies' promised in a letter handed to me at check-in never... more

This hotel was very welcoming from the moment you walked in,rooms were very well appointed with nice clean bedlinen and clean bathroom .Plenty to choose from at breakfast didnt use the restaurant at night went to the pub accross the road which we would highly recommend.Dont be frightened to go here its fine more

I stayed at this hotel with some of my friends while on an overnight shopping trip to York. We found the hotel staff pleasant and helpful and the check in was very effecient. I shared a twin room with my friend which was fine but I suppose some updating wouldn't have gone a miss. I should say that myself and... more

My husband & i stayed at this hotel for one night as we had been to a funeral,so as we didnt have to drive home.My first impressions were Oh my god!From the outside it looks like shabby flats,inside it was more updated.Got to our room quite a big room with a double bed also a double sofa bed,which needed a... more

We booked the hotel from the Priority Club website and got an excellent "dinner and breakfast" rate. The check-in was quick and pain less. Our room was on the second floor facing the main road past the hotel but was quiet. The room itself was okay size wise for a hotel room in the UK. However, the bathroom was small... more

As we had stayed at this hotel before and felt very cramped with us and our two teenage girls all in one room, this time we booked two rooms. We asked for a standard twin for the girls and a double executive for us. When we found the rooms, we couldn't see any difference between them, apart from the beds... more

We stayed in York for a Christmas break and booked the hotel using points from the Holiday Inn rewards scheme, being a platinum member we were upgraded to an Exec room. the outside of the hotel is ugly which as somebody else has said the only thing Holiday inn could do is rebuild it but that isn't going to happen... more