The worst hotel I have stayed in for many years. I booked a double room for a 1 night stay via laterooms.com. On arrival I was informed by a surly receptionist that we could only have a twin room. I queried why a twin when I had booked a double and she advised " its in the small print, it... more

We booked for a relaxing weekend away. Read the reviews looked at the photos (whoch to be fair are impressive) Location is ideal for travel by train as its literally on the platform. Only about 5minute walk into York centre so again location was great. Room was rubbish! Very pokey little room certainly not what I would expect from a... more

Booked this hotel for an overnight stay for work purposes. Having looked at it online, it looked stunning and appeared to deserve the 4* rating. What a disappointment when, after travelling four hours from Scotland, we arrived. The hotel is practically joined to the train station, ideal if you're travelling by train, i suppose. We arrived at the hotel after... more

Booked last minute for a weekend away. The location of the hotel and the grounds are great. The reception and staff are very helpful. The room had a lovely view of the gardens but although nicely decorated the furniture was a little tired. All in all though comfortable with a nice bathroom. The breakfast was disappointing. Considering the extra cost... more

We booked this hotel to celebrate my 40th. The write up about the hotel was lovely so when we arrived we were somewhat disappointed. The location couldn't have been better, a 5 minute walk to the city centre and right on the station doorstep. The decor though looked tired (not quite sure where the 1million refurb money went). Our room... more

We stayed in this hotel just for one night, we had got married the day before in Chesterfield and had stayed the night in a beautiful 3* grade II listed hotel where we had our reception. We booked the Royal through laterooms.com to break up the journey home. We even paid for an upgrade to the room thinking that a... more

Me & partner have just come back form a night in York, staying at the Royal Hotel. My boyfriend was planning to propose to me & picked this hotel. It's absolutley stunning, & the staff couldn't help us enough, they did the most they could to make the occassion even more special. We stayed in a club room & it... more

This is a large hotel but with friendly and helpful staff. Check out time was 12 noon and for £25 extra we could have had our room until 6pm (Sundays only). The room was clean, comfortable and the air-con worked a treat in the hot weather. We didn't use the spa nor dined there. Parking is on site and costs... more

Having checked Tripadvisor as I always do prior to staying in a hotel I was a litle worried having read some of the negative reviews. Having now stayed there for one night whilst in York celebrating my Fiancee's 30th Birthday I can say confidently that this hotel is not as bad as it is made out. I booked the reservation... more