Reading some reviews about this hotel being shabby, we were very apprehensive. Really need not have been. We found the hotel clean, grand, welcoming, and the staff very helpful and polite. Wouldn't hesitate in recommending it to others. Location fantastic easy walking to all attractions. Our room was a back room with a view of the train station but quite... more

We had booked for a overnight stay away for my wife's birthday, and were a little concerned about some of the reviews, so I phoned the hotel, expressed my concerns and the upgraded my room away from the station with a view of the Minster, they also put a hand written birthday card and chocolates in the room for my... more

After reading some of the reviews, I was a little worried about staying but thankfully we had already booked! (I say thankfully because if I hadn't already booked I doubt I would after some reviews I read) The hotel was lovely, Staff friendly and helpful, Breakfast was delicious with a very good choice including freshly made-in-front of you pancakes which... more

Fortunately we were not staying here, but it was suggested by our hosts that we had coffee etc whilst waiting for the train. with difficulty found someone to speak to to request coffee & biscuits. We were not given the choice of coffee. Nasty overbrewed filter coffee [2 cups] arrived without biscuits & were told that he would 'try &... more

We had originally booked rooms at a nearby hotel in York but on arrival we were informed they had no booking for us. A word here in praise of booking.com who within 20 minutes had secured rooms for us at the Royal York, with the original hotel paying the difference in cost. The staff at the Royal York were efficient... more

cant fault the hotel and all of its facilities, the staff were very good and attentive, the leisure area was good, and manned, the breakfasts were good with lots of healthy choices,room 309 had a garden view and partial view of the Minster, but the the room is so small, maybe about 10 x 14 ,good job we just used... more

We had a dark room on lower ground floor close to railway station, frosted glass in windows to hide view of station wall on outside. The bed was quite uncomfortable and not what you would expect in a hotel of this reputation. Some noise from station as trains arrived/departed. Bathroom clean but needs updating. No flannels in bathroom, only one... more

we love to visit York its a beautiful city full of history. I enjoy going on the many ghost walks and am quite interested in the paranormal, so I am not sure if the experience that I had in this hotel was "all in my head" as my husband kept telling me or if it really happened. During the night,... more

Arrived at the hotel at about 9pm, with Mrs deeferDavid and teenager in tow. We were attended to promptly and soon found our family room, which, although on the lower level, was of huge proportions (as hotels go) and had a lovely big bathroom, plus a bottle of fizzy stuff in a bucket of ice and 2 glasses to welcome... more