We arrived at this "hotel" after walking 23 miles of Hadrians Wall and were "greeted" by a group of totally unprofessional staff. The decor was grubby, beds unmade and the service was the poorest I have ever experienced. To cap it all the "breakfast" was 2 slices of bread clingfilmed to a plate and a 1/2 pint of milk. No... more

Where do I start?? Waited in the reception for what seemed like ages! when my hubby booked he gave his credit card details but we were told the credit card machine did not work so would have to pay in cash. This started alarm bells ringing and it went from bad to worse. Got in the room EVENTUALLY, it was... more

A pale shadow of what was once the foremost hotel in Hexham. No other guests in evidence. No lounge, no bar, nowhere to sit. Building appeared to be unheated; small electric heater was provided for the bedroom; but it remained very cold, especially if you were trying to sleep in the bed under the window. No heating at all in... more

What a rubbish hotel, we paid 140 for a two night stay what a rip off, it was dirty and smelly, stains on the bedsheets, and needed a good vacing. There was a cont breakfast included in the price, which was left in the room the night before, including four slices of bread wrapped in clipfilm and left in the... more

Appalling this so called hotel is shabby noisy with dirty chipped crockery and very poorly run more

Even though my wife and I stayed last year, I thought I would see what other travellers thought. They all reported the same problems as we experienced. We booked 2 nights but could only stay 1 ! We left on the basis that a further nights stay could be a health hazard. I complained to the young girl on reception,... more

I stayed here for 2 nights but I will not be going back as it is not very clean. Booking in was difficult enough as I had to go looking for someone to book me in. When I got to my room there was no coffee or a teaspoon, again I had to play hunt the staff to get items.... more

This place wasn't the greatest, but it was ok for a one night stop-over while exploring Hadrian's Wall. THe rooms were shabby and need some decor upgrades. For the most part, the room was clean exept for the mold between the shower wall tiles. If it is being cleaned every day there is no reason there should be mold. The... more

I had already booked two nights here before reading the review written last year by a Tripadvisor. I won't make that mistake again and will check the reviews on this site first. Having found the Hotel on another site I believed that improvements and redecoration were taking place and thought that sufficient time had elapsed for them to do this.... more