City Pads cancelled my booking the day before I was due to arrive. I made the booking 2 months in advance because I knew it was a busy period (major sporting event in Nottingham).

City Pads said that the travel agent had cancelled the booking. I have an email from the agent 3 days after this supposed cancellation to confirm the booking. I asked City Pads for evidence that the agent had cancelled the booking. They were not able to supply any.

I do not believe the booking was cancelled by the agent. My personal opinion is that City Pads cancelled the booking themselves because they were able to let the room at a higher rate. I would have been angry enough if this had been the case, but for them to also pretend it wasn't their fault is quite despicable.

I will not be using accommodation provided by this company ever again. Please do not regard any booking you make with them to be a guarantee that you will get accommodation when you need it.

I can... more