My wife and I have just returned from a two night stay and were a little concerned at some of the negative comments recently expressed. We found from the start,allstaff to be very friendly & helpful. The concierge parked our car and dealt with our luggage.The Executive Room overlooking the Gardens was spacious,well equipped and clean. The reasonably sized Bathroom... more

Absolutely fabulous hotel, the best bits are the food and the spa.... The food is very tasty, something for everyone, 2 restaurants, formal or not. The outside pool/spa is great. When i first saw it i did not want to go in, as it was outside i automatically assumed it would be cold....how wrong I was! it was bath temperature... more

Exterior Views coming up the drive were amazing. Beautiful gardens, well maintained. Check in/Lobby etc Check in was smooth - had a bit of a panic when I realised we had been given a Garden Level room but thought I would give them the benefit of the doubt. The lobby and recetion area were very nice Room On arrival to... more

We stayed here for one night in October 09 and found the hotel to be absolutely fine. Our standard room (520) was on the 3rd floor and was really quiet. The bathroom was large and the bath would easily have had room for us both but we were too busy out eating and drinking.. The bed was extra comfy, flat... more

I stayed here for my birthday earlier this year. As a suprise unknown to me, my partner had arranged for flowers and champagne to be in our room upon arrival which was all pre-paid for. The hotel did not have either of these in the room upon our arrival which spoilt the suprise a little as my partner had to... more

I booked this hotel over a year ago for a particular occasion and specified a particular room. I had pre arranged via their website and confirmed verbally the week before for a bottle of champagne to be in the room on arrival - not there. Also, on check-in the assistant, in front of my wife, blurts out the costs of... more

Beautiful hotel grounds, nice and spacious room and bathroom. Good breakfast and an excellent spa facilities. Would recommend the hotel for a romantic get away or girly pampering weekend. The only porblem is location, as it is a bit far away from the city centre. Taxi ride into city centre is 4.50gbp more

My wife & daughter stayed at this hotel for one weekend in October 2009. This is now going to cost me far more than I anticipated. Apparently the hotel & service (especially the butler) was so good My wife now feels she must return with me for a longer period to share the experience. more

Booked a classic double which had worn & very tired chairs. The bedcover was shredding. The bathroom wood facia was chipped, worn & miserable. The bath was flaking from where it obviously has been re-enamelled years gone by. Had to wedge a door that adjoined the next room as it rattled. The wardrobes lights had to be switched off as... more