We stayed here for one night (DBB) in July (at a very competitive price) and had one of the nicest stays we can remember. The room was charming, the pub has lots of atmosphere, the service was excellent, the food was great (and plenty of it) and the location is most convenient. The car parking arrangements (given it's in the... more

You will not receive a warm welcome at this hotel. The staff are blatenly rude, grumpy, unfriendly, unhelpful and we never saw one of them crack a smile once during our weekend stay. The rooms over overpriced given that they are outdated and the facilities provided are poor. The curtains didnt fit the window, the shower attachement didnt fit, the... more

We arrived and were welcomed to the hotel but no-one offered to show us to our room which was up three flights of stairs. The room was like walking into a fridge but there was an electric radiator that we left on all the time. The main radiator did not work. The room, at the front of the hotel was... more

Wonderful location right by the cathedral. The inn dates back to the 15th century so I wasn't surprised that it had small rooms. We booked that night and found the hotel welcoming and busy. The car park is a bit of a nightmare but workable as you are likely to be exploring the city on foot. The only downside was... more

The Crown is four or five hundred years old so it is not one of these places where all the rooms are the same. There is a quite a lot of difference between them, so obviously some are better than others. They all are clean and have all the things one would normally expect from a 3 star hotel even... more

What a shame, this hotel should be wonderful,great location,history.,looks good.But unhelpful staff,no where for hotel guests, to sit at the end of an evening.Little things like no biscuits in the bedroom, one bottle of water per room thats never replaced. Being sent to bed at 10 30 on Sunday night(havnt done that since i was a child)This is one hotel... more

This hotel was recommended to me by a colleague who had previously stayed there and was quite smitten with it. It is located in the heart of the market place and is an interesting old building from the 1450's. The room looked like a picture from some old story book and I thought I might enjoy the experience. However, at... more

stayed at the Crown hotel for three nights in July. Previously I had stayed at the Swan Hotel but decided to try the Crown as it was highly rated by Trip Advisor. We had a four poster room overlooking the main square and had booked a meal at the restaurant. The room had seen better days as the ceiling had... more

Stayed at the Crown for a weekend in March. This hotel is quite small but worth a visit. The food in the restaurant was excellent. The bar was very lively and busy both during the day and at night. Wells is a beautiful place. Easy to walk around and some lovely little shops. The staff at the crown were very... more