I actually had a booking at another hotel that was no way near as nice as this place. But they decided to contact me an hour before I had checked in whilst I was on the road to let me know that actually they didn't have my room. Needless to say I was not impressed, I was worried I had... More

stayed at this supposed 4 star hotel on may 17th 2013 just for one night....thank goodness it wasnt more. Not very friendly on arrival. Evening meal awful. Breakfast looked great until you take a bite and find its cold. Room was clean but the most uncomfortable bed ever. Just a standard double bed that had a mattress that sunk in... More

I stayed for two nights while attending a conference in town, and had an executive room at the 4th floor. The personnel that helped at the check-in and check-out were excellent, the room was perfect, a good size, airy and with a decent sized bathroom (with bath tub). It was very quiet and never heard from the neighbours, which could... More

Stayed at the moat house for a conference and overnight stay. The hotel i found to be very clean and tidy, the rooms were spacious, although I was alone i had a family room. Bunk beds for the kids, so if you do need to stay in this neck of the woods with the family, then its well worth the... More

Stay at this hotel from Nov'12 to Mar'13 about evey week on average for 2 nights with college's. Room clean, airy, comfortable beds although rooms at the front could do with net curtain. Special praise to the front desk who were really friendly, not fake, who made our vists fun. Only fly in the ointment was the bar service could... More

I stay in Stoke-on-Trent regularly on business, and this is, without doubt, the best hotel in the area. Rooms are spacious, clean and comfortable, and the staff here are very friendly and helpful, making for a good atmosphere.

I was attending an event at Keele University and needed somewhere to stay "close" The Moat House was a good option. I talked to colleagues who described horrific "Fawlty Towers" style events in other hotels. Nothing like that here. Comfy beds, even though I was put in a 4 x single room with 2 single beds and a set of... More

Just returned from a leisure break at this hotel, this is are 4th visit and it never let's you down, kids love going in the pool and all the space to go round the hotel. We had a evening meal and it was excellent, plenty to choose from, breakfast excellent also. Excellent base for Alton towers, and all the staff... More

My wife and I stayed at The Best Western Plus Moat House Hotel,Stoke on Trent in February and again in March.Both before, and during our stay, the staff from all departments could not have been more accommodating and helpful. Their pleasant disposition and desire to ensure that "everything was alright for us", coupled with the cleanliness and decor of the... More