I like to find a redeeming feature in anything bad, but this hotel has none whatsoever. From the uninformed, unhelpful and impolite staff to the state of the rooms, this hotel should be offering rooms for free, as charging people is akin to a sinner delivering their own punishment in hell.

Do not be deceived by the photos or the "excellent" ratings that some visitors bestowed on the hotel. In short: In 1830, this may have been a great place, but in 2013, it is not. The reception staff is not particularly friendly (early check-in ? Forget it! and come back after 2PM), the lounge is like that of a train... More

Paid £39 for the room which is ok as im only here for one night thank god!!! The room is ok but extremely outdated. Ill post pics aswell. The bar. Well if your lucky the bar man will actually be behind the bar otherwise I'd guess its self service. However the bar is the most comfortable place out of the... More

Having read the other reviews and stayed in another brittania hotel, my husband and I were not really looking forward to this hotel visit. However, I am happy to say that we were pleasantly surprised. The staff were friendly (bar one woman who was rude in the restaurant) the rooms clean and the food quite tasty. Long and short, it's... More

Stayed here Saturday 25th May I booked a room which included dinner and a bottle of wine plus bed & breakfast in the morning. I then read the reviews after booking I was a little apprehensive while traveling down to what awaited but I must say I was pleasantly surprised the receptionist was very friendly and helpful. Our room 107... More

Booked 3 nights Dinner, Bed and Breakfast (with a bottle of wine) for £55 per night for 2 adults and our son. 20 minutes from alton Towers,which was also fab, with hardly any queuing. Ideal for break away in half term. The hotel is opposite the train station, and would have once been very grand. It is dated, with damp... More

stayed here for just one night on our way up north. This is a large hotel which must have been very beautiful in its day. It is situated right opposite the Station and near a lovely park which we visited. Our room was spacious but the furniture was old fashioned. We found the staff friendly with one manager showing us... More

Firstly I would like to point out that I am really not fussy when it comes to accommodation. I had read some of the reviews on here, and it didn't bother me to stay somewhere that was a little "Shabby" or "run down", once it had a bed and a shower I would be happy, but this place really is... More

we were attending a wedding at this venue, the ceremony was due to take place at 2pm, so we had booked early check in, having driven an hour and a half to get there we were greeted by a rude and not very helpful desk clerk who advised us our rooms were not ready, we advised we had booked specially... More