Stayed 1 night and all was very nice can't understand bad reviews hotel is pleasent staff helpfull restraunt very good value same with breakfast lots of charm could do with bit of TLC but thats being picky watch out at potteries bargains a plenty more

We stayed here in mid September for three nights and were pleasently surprised. OK the bathroom was quite dated and the tv was not a flat screen hanging on the wall,. But the linen was spotless, the towels soft and changed daily, plenty of hot water, tea and coffee making facilities and reasonably comfortable beds. The food was excellent and... more

hotel itself was ok, very dated decor etc but clean. food average. staff extreemely unhelpful, very noisy to stay over the weekend - 21st party on when we were there kept us up until 2am with thumping beats, askedfor music to be turned down but it wasn't, staff rude and dancing in the corridors instead of doing there jobs. duty... more

Me and my partner stayed here overnight. We choose this hotel for the location as neither of us had been to stoke on trent before. But after reading the reviews we were expecting a shabby, run down hotel with uncaring staff, which we did not find. The hotel is clean and spacious. Our room was large and well equiped. The... more

Stay 10th & 11th of August, yes it's oldd and furniture is old but its a Listed Building so it suits its character. Saying that our room was family size massive, double bed, 2 singles and a cot and still plenty of room to move. The bathroom shower etc fine and hugh jacuzzi bath.. I kid you not. Also like... more

Have just returned home today after staying in the North Stafford Hotel for 2 nights. As others before me commented i had booked this trip first, then read the reviews and i was very worried at what we had let ourselves in for.......................i needn't have!! The hotel is fine. YES it's in need of a major refurbishment but it's NOT... more

Stayed here for a weekend break when visiting Alton Towers.Booked a family room including breakfast.Our room 208 had 1 double and 3 single beds so is perfect for the larger family.Full cooked breakfast was excellent.Hotel is old and as such could do with a little TLC but we loved the charm.Bedroom and bathroom were huge including a whirlpool bath and... more

after reading the reviews on this hotel i was a bit worried but was already booked up so not much i could do bout that! the location is DIRECTLY oppsodie stoke railway station so after 4 hours on the train it was nice to walk straight to the hotel.. the out side apperance of the hotel is very grand and... more

I have no idea why there are any negative reviews on here. We stayed for 2 nights as part of an Alton Towers package. It was easy to find and had plenty of free parking. We were upgraded to one of the best rooms I've ever stayed in. It was clean, tidy and well equipped. The staff were always friendly... more