There was a stale water smell upon arriving in the check-in area. There was a smell of deep fat fryer oil that had never been changed in the dining area. There was a hostile reception from hostess when we asked for anything - toast was cold at breakfast. There was warning on the breakfast menu about not over ordering at... more

this hotel deserves to be five stars. exellent management. clean and comfotable. first class service, can not fault it in any way. will go back . thank you juile for your hosspitallity. happy costomers trish and ivatt myers. more

This is a small family run hotel were Kevin and Julie cannot do enough to make your stay enjoyable. We asked if we could check in before a wedding and get changed which was not a problem - providing that they know. Although they could not guarentee that our room would be ready one could be provided for us. however... more

There are plenty of other places to stay in Newmarket other than this one. We turned up at this hotel and were so disappointed that we left. It was worth paying the over-priced room rates simply not to stay there. Don't be fooled by the website. The pictures are very flattering. more