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Rutland Arms Hotel


Rutland Arms Hotel
Hotel class 3 of 5
33 High St, Newmarket CB8 8NB, England
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Traveller Reviews

60% Recommend
3.5 of 5 stars 15 reviews
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By trip type
All (15)
[ Date ] [ Rating ]
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3 of 5 stars
England
17 May 2009 | Trip type: Solo travel

Stayed here for one night. Walked in to reception and no-one was there. Another guest came up to me and told me not to hold my breath as he had waited 40 mins for a member of staff to come to reception. Somebody did come about a minute later. However, I found the same thing when I went to eat... more

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4 of 5 stars
Nottingham
15 May 2009 | Trip type: Business

Had a brief but enjoyable overnight stay at The Rutland Arms. Expenses were paid on my behalf but from looking at the tariff in reception this is perhaps a slightly expensive hotel, which is part of the 'Oxford Hotels' Group, although if you are looking for character (I expect that no two rooms are the same) rather than standard box... more

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4 of 5 stars
Dublin
4 Apr 2009 | Trip type: Business

Myself and my mother stayed in the hotel for a couple of nights - Thursday to Saturday. We found the staff a pleasure and the interior of the hotel dated but spotlessly clean and no more than we could want. The room was large, the beds slightly hard but by no means uncomfortable. The breakfast was promptly served and better... more

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2 of 5 stars
Kent
23 Nov 2008 | Trip type: Couples

Booked for 2 night stay and prepaid. When we arrived at the hotel they had only booked us for one night. Reception staff indifferent about this. Eventually sorted. Hotel location very good but take my advice and invest in some ear plugs as very noisy at night - room above us insisted on banging doors at 2am! Hotel rooms pleasant... more

Management response from
OHIML, General Manager

Please accept our apologies for the mix up with reception. I am however happy to hear that you thought the rooms and location were good.

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2 of 5 stars
northants
11 Nov 2008 | Trip type: Friends getaway

The Rutland Arms, Newmarket Date 8th November to 9th November 2008 A small group of my friends and I came to Newmarket for the Art Craft and Design Fair and The Rutland Arms was in the ideal location for us. The rooms were clean and spacious. when we went down for breakfast at 9.10 we were just left to sit... more

Management response from
OHIML, General Manager

" Thank you for your comments, we will be re-training our breakfast staff to ensure this does not happen again, however I can assure you that all of our breakfasts are cooked and prepared from fresh ingredients"

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1 of 5 stars
Haarlem/London
16 Sep 2008 | Trip type: Couples

What a disappointment our stay at the Rutland Arms has been! I cannot believe that some of the other reviews are written about the same hotel! We spent two nights in the hotel to attend a friend's wedding. I was served very well when I phoned up to make a reservation, but unfortunately, everything went downhill as soon as we... more

Management response from
OHIML, General Manager

Thank you for your comments. I am sorry you did not feel that you received good service from Reception during your stay, and that your room was not what you expected. We are in the process of upgrading our bedrooms and as with the majority of hotels, the price you pay does depend on the demand. We are also currently...

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5 of 5 stars
South Carolina
14 Sep 2008 | Trip type: Family

The hotel is in a very old building that has been well maintained and updated to modern conveniences. There is no elevator. The room was well appointed, very clean and exceptionally roomy. The beds were comfortable, the bathroom was large with new facilities and the associated restaurant was very good. Other establishments are available and very close if you choose... more

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2 of 5 stars
surrey
3 Aug 2008 | Trip type: Friends getaway

We stayed at The Rutland for one night after a wedding so we didnt have to spend much time in the hotel. On first appearances it seemed nice with the outdoor seating etc, helpful reception, but when we reached our room we soon realised £150 was extremely steep for what we got. A very tired room with a bathroom out... more

Management response from
OHIML, General Manager

Thank you for your comments regarding you room and the breakfast service provision; we are currently in the process of updating some of our bedrooms so that they maintain the same atmosphere and quality as the ground floor public areas. I have also discussed your comments with my restaurant manager to ensure that all staff are aware of the expected...

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4 of 5 stars
Hornchurch, United Kingdom
3 Aug 2008 | Trip type: Couples

We stayed at the Rutland Hotel for just a friday evening as we were going to The Newmarket race & concert evening. we arrived just too late (3pm) to get a lunch in the hotel and ate in the pub just along the high street instead. We booked late and this hotel was the only one local with any rooms... more

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4 of 5 stars
London
5 May 2008 | Trip type: Couples

Stayed here with my girlfriend on the friday and saturday night for the 2000 guineas meeting.Have stayed at Newmarket many times over the years but have never stayed at The Rutland before.The hotel is situated on The top of the High Street of Newmarket and is around a 20 minute walk to the Rowley Mile Racecourse which is a nice... more

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Rutland Arms Hotel Address

33 High St, Newmarket CB8 8NB, England
Newmarket hotels Rutland Arms Hotel
3.5/5.0
15