I was disgusted by the how tired this hotel was - creaking floors (not just because it is old!!), mouldy and decaying windows, mouldy bathroom that badly needs to be replaced, pathetic shower (that I didn't want to clean in). Overall the best part of the stay were the staff - must be embarassing for them to work there!!! I... more

It's a shame so many of you seem to have had bad experiences here - as mine was of friendly staff and good quality service! Stayed two nights for business, and was a little concerned due to bad reviews on here, was pleasantly surprised by the clean rooms (if a little chintzy for my taster) and the power shower :)... more

I arrived at the White Horse to find that they had no record of my booking. Despite showing them confirmation from our booking agency complete with the name of a member of staff, booking reference etc I was told that as they had no record of it ... So I was left with no alternative; I had to ask if... more

We stayed there for one night when the place was still a MacDonald hotel. The place is quite easy to find as it sits by the Dorking high street, which isn't the biggest of market towns. There is ample parking too, which is also a bonus. Checking-in was painless and staff were pleasant and polite. Our room was at the... more

My first experience on arriving was an attempt to charge me an extra £20 for a smoking room - as a cynical exercise of profiteering on the back of the smoking ban this takes some beating. I then had dinner: the service was rude to say the least, the bread was stale, the fried brie was lukewarm (the chef did... more

Stayed here for one night last week and was moved to write an official letter of complaint to the Head Office, this included the following: * Receptionist directed me to the wrong floor * Windows were dirty, mouldy and rusty * Room was dusty * TV poor, no volume on two channels * Breakfast service slow, when they finally noticed... more

front desk staff said that they didn't have my confirmed reservation for next day check-in. I had to open up my laptop, connect to T-Mobile ($$$) to prove to them that I had a guaranteed reservation. The room I got was small (even by Elizabethon era standards). It had cobwebs in the corners of the bedroom and bathroom. There was... more

We stayed at the White Horse for two nights. The setting was wonderful. It is on the High Street of Dorking , which is a lovely little town. The hotel staff were okay, but not as helpful as we are used to. Food was fine, restaurant was nice, old building with that charm. The front sitting room was charming, however... more

We stayed at the White Horse for one night in June. We used the hotel as a base to go to a wedding in Leatherhead. The hotel was once part of the MacDonald Group and now forms part of the Mercure chain. We booked this hotel over the net and didnt really do any research. It was all a bit... more