From booking to checking out, what a really good experience. I booked a family room for myself and 2 daughters for 1 night including dinner and breakfast for £109. Not the cheapest, but reasonable for Holiday Inn. The check in was good, greeted by a friendly lady who gave me all the details of meal times and gave the kids... More

Decent Hotel, staff we're brilliant, but Holiday Inn trying to rip me off for £16 for 24h access totally killed it. The hotel wasn't particularly good value for money in the first place but I would have let that go as the staff more than made up for that, however trying to charge for wifi, in a quality hotel, in... More

Check in staff are sarcastic and condescending. Restaurant staff dont speak to you. Room was dark and what seemed to be in the basement. It was awfully unclean with mould in the bathroom, balls of dust behind the bedside tables and white stains on the bedding throw. Was booked to stay here for business for 2 nights. Only stayed the... More

good hotel for business - comfortable- but I agree - the wi- fi is extortionate - this time, it was paid for by the Company, but previously we have had to pay our own, and I never would !! The waiters in the restaurant are great - but for some reason- the food can be really slow- never really sure... More

I have stayed here many times and I must say the staff are excellent. They are very helpful and go out of their way to provide a good service. This makes it all the more disappointing that they are having to represent a corporate identity which is charging premium prices for a pretty bog standard product. So in the interests... More

Obviously business guests get packages and perhaps don't even know how much their employers are paying for their Wifi but £16 per day for something that other reputable hotels provide as a free service was one over the top for us! Then we discovered that we had even paid premium rates to make the reservation? I must say that in... More

First visit to Guildford so I was pleasantly surprised with the location of the hotel. As a group we had negotiated a discount so it was good value. On arrival our room was extremely hot and the air conditioning being centrally controlled, could not be adjusted cooler by us, after seeking help at reception once, nothing happened, however, after speaking... More

Had a pleasant 2 night stay here. staff were very friendly and efficient. Room was clean, comfortable and reasonably spacious. Bed a bit hard but ok. Only reason I dropped a point was the lack of free wifi.

I have visited Guildford off and on for some time now for business and I am always grateful when the company books me into the Holiday Inn, just finished another stay and I was made very welcome by the staff and of course Kishore the restaurant and duty manager not forgetting Kishorn at the bar, although I have been there... More