My first trip to the UK on business and I was referred to hotel by work colleague, didn't realize he disliked me. The hotel was rated as three star but even by lax North American standards it would have trouble with one. The first room I was given I jokingly referred to as the dungeon was sub ground level and... more

I recently stayed at the Mandolay and was unfortuante to take ill whilst staying with them. I required a Doctor and not only did they inform me that "we can't get you a Doctor" they then called my room back and said "we'll just have to get you an ambulance"......hmm, not very caring! I managed to sort myself out with... more

I booked this hotel to stay the night after getting married. I was told that £100 would get me a top rate room with breakfast. Actually it got me what I'd consider an average room and my wife and I were refused entry to breakfast as they said my rate didn't include breakfast! I complained to the reception and they... more

We booked in as a last minute thing. The price was very expensive and the room itself small with a not very comfortable bed. The bathroom wasn't very good either. The breakfast tasted great (except for the coffee), but my wife and I were both very sick afterwards. I rang to tell the management, who weren't that interested. Never again. more

My wife and I stayed here in November 2007 in a room in a 'coach house' at the back of a hotel. We were charged £10 more than we were told we were going to be by the friends who had recommended the hotel in the first place, and then to cap it all I got bitten quite badly in... more

We booked the hotel as it looked really nice and didn't mind paying a little bit extra. When we arrived we were not in the main hotel, but in a coach house on the side with rooms which looked nothing like the pictures on their websites. Furthermore it was very small for a double. The staff on arrival were very... more

This hotel is badly in need of renovation. The bathrooms have mould (and sinks the size of your hand), the carpet is worn, and the rooms are very noisy with thin walls. All this for the price of a 5 star hotel in most cities. When I checked in, I noticed the poor state of the bathrooms, and asked for... more

worst hotel experience ive ever had, manager was rude and useless, Rooms were very damp and if thats not enough it was expensive more

Overpriced and disappointing. I had a small hot room at the rear with an overwhelming smell of airfreshener trying to overcome tobacco smoke. Bathroom the size of a cupboard - (really - the basin is so small you bang your head on the wall trying to rinse water off your face) and with a cracked wc pan and tiny quantity... more