This hotel is badly in need of renovation. The bathrooms have mould (and sinks the size of your hand), the carpet is worn, and the rooms are very noisy with thin walls. All this for the price of a 5 star hotel in most cities. When I checked in, I noticed the poor state of the bathrooms, and asked for... more

worst hotel experience ive ever had, manager was rude and useless, Rooms were very damp and if thats not enough it was expensive more

Overpriced and disappointing. I had a small hot room at the rear with an overwhelming smell of airfreshener trying to overcome tobacco smoke. Bathroom the size of a cupboard - (really - the basin is so small you bang your head on the wall trying to rinse water off your face) and with a cracked wc pan and tiny quantity... more

Not impressed with this hotel. Very expensive (GBP120) for the quality of the room and service provided - afterall this is a so called three star hotel. Bed extremely uncomfortable and room very hot. As my room was on the ground floor I reluctantly had to leave the window open to ensure some air circulation. Simple things let the room... more

My worst hotel experience ever!!! The staff were totally unwelcoming and didn't give a toss. The rooms on their website look fairly nice but in reality they were small and hot with cheap furnishings. The bathroom was equipped with 1 piece of shoddy soap, was shabby, not very clean and the smallest bathroom I've ever seen! Also if you want... more

This Hotel is near the town centre so it's a good base for exploring and only a short walk to pubs and restaurants. The staff were friendly and our room was clean and reasonably spacious. There was a good selection from the breakfast buffet . Overall the hotel was a good experience. more

Stayed in hotel recently ,had a excellent time. Service and food were to a high standard. The rooms were clean and had no complaints what so ever. What impressed me the most was how friendly everyone was and made you feel very welcome. Will go back when have to stay over in guildford again. more

We stayed at this hotel on Saturday night and the noise level was terrible from the disco below. The room was smokey and very noise from the loud disco below. Do not stay at this hotel if you want to get any sleep at all. It has nothing at all to recommend it, the rooms are small and the bathroom... more

We stayed here because of a work event, and the hotel's proximity to the location. Given the choice, we would not have bothered to be honest. It's not cheap either! The bathroom we had was tiny, and you can easily get stuck in the shower - the door is impossible to open unless you're tall enough to access it from... more