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| restaurant | Distance | Rating |
|---|---|---|
| tiamo | 0.5 mi 0.8 km |
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| Brasserie Black Door | 0.6 mi 1.0 km |
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| Thing to Do | Distance | Rating |
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| The Cluny | 0.3 mi 0.5 km |
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| Title | Source |
|---|---|
| “Quality? What Quality? (UPDATED)” | dooyoo.co.uk |
Perfect location, friendly staff, nice rooms all in all a good hotel for the price, having read many reviews slagging the hotel off, i was very suprised. I think a lot of people are intent on causing trouble and trashing rooms, hence why they are annoyed with having to pay a cash bond. personally as i wasn't planning on doing... more
Many thanks for your comments posted on Trip Advisor. I am very pleased that you found the hotel to suit your requirements. I will pass on your comments to the team here as I know that they will be very pleased that they have provided you with a good service. I hope that we will have the pleasure in welcoming...
The staff were rude and unhelpful. The hotel itself was a dive. For the price, the only thing you are paying for is the location. Centrally located it made getting in and around the city very easy. However, the close proximity of the Bigg Market means you will not be getting to sleep until all the partygoers go home. Thin... more
Many thanks for submitting comments to Trip Advisor. I am disappointed that you found the staff of the hotel to be rude. I will ensure that further staff training is carried out. We are centrally located and this unfortunately, does lead to outside noise.
First the location, absolutely fantastic, shops, nightlife, restraunts all within 2 minutes walk... Then the hotel, first we were told about the CASH bond when we turned up, we were not informed of this when we booked or was it not mentioned when the hotel telephoned to confirm the booking. We had to leave the hotel to get this cash... more
Many thanks for posting your comments on Trip Advisor. Firstly, I am sorry that you were not advised about the bond prior to arrival, I am in the process of reviewing this procedure. Unfortunately, due to the behaviour of some guests previously, the charging of bonds has become necessary. I have taken on board your comment regarding the advertising of...
When we arrived, we were met by a really rude receptionist, as if she'd been working there too long to care about another group of boys checking in. Formalities done, then told we had to pay a £270 deposit between 9 of us, which we never knew about until we were checking in. Not a massive problem but it was... more
Thank you for posting your comments on Trip Advisor regarding your stay. I am sorry that the Receptionist did not greet you in a friendly manner. You can be assured that this will be addressed with the reception team. Unfortunately, we are forced to charge bonds to groups of guests. Although the majority are well behaved some do cause large...
My friends and i booked this hotel for the price and locaion...so we were not expecting luxury considering we only paid 75 each for 2 nights...so....after the 4hr train journey from Glasgow (i know what ur thinking...eh?? 4 hours??) we only had a 5 min walk from the train station - fab!! got to the hotel front door and after... more
Many thanks for your review on Trip Advisor. Unfortunately we have been suffering some lift difficulties over the past couple of weeks and can only apologise for any inconvenience caused to you and your friends. I am most diappointed to learn that you found the room to be below standard. As you state we are redecorating the rooms over time,...
As a fellow hotel manager myself, I was very impressed with the room. I must say the previous review is quite misleading as the hotel cannot be faulted for rowdy guests, or does not need to allow only one type of guest! How silly! Booked only on the Sunday before travelling up, £49 for a room that size was very... more
Thank you. Myself and the team are delighted that you enjoyed your stay with us here at the Newgate Hotel. We aim to provide a 'home from home' for our guests. We look forward to welcoming you to the Newgate Hotel again in the future. Yours sincerely Julie Riddell General Manager
When we got in at 1am we went to bed. At 4am we were woken by the group returning to their room. They were shouting, banging around, music was being played and this went on all night,blatantly doing unsavoury things to keep themselves awake all night! It was still going on at midday the next morning when we left to... more
Many thanks for your comments regarding your stay at the Newgate Hotel. Unfortunately, it is difficult, especially on a weekend such as the Great North Run, to assess the mix of business. As many persons booking the hotel do so on websites, we have no knowledge of them until their arrival. At the weekend past we were aware of some...
There are some truly awful reviews on tripadvisor so naturally we were a little concerned, but as it turned out we needn't have worried. The reviews are mostly historic and having spoken with the barman and read the posting from the Manager, the hotel closed in Jan 2009 and only re-opened in late June 2009 following some refurbishment work, which... more
Thank you very much! Myself and my team are delighted that you enjoyed your stay here at the Newgate Hotel. We aim to provide a 'home from home' for our guests. We look forward to welcoming you to the Newgate Hotel again in the future Yours sincerely Julie Riddell General Manager
This hotel is by far the worst hotel i have ever stayed in. The bathroom was very unclean, grim in the toilet and shower, I washed my hair over the shower as it was so bad I did not even want to get in. The carpet looked as if it hadden't been hoovered in weeks. The whole place looked as... more
I am disappointed that you did not enjoy your stay at the Newgate Hotel. We always prefer for guests to bring any problems to our attention during their stay. I would like to ask that anytime you re-visit Newcastle that you contact me direct and I will make arrangements to ensure that you have a good stay in the future....
Had to sleep in bathroom due to noise from stag nights and hen parties and buses. Room windows only single glazed. i filled in feedback form but no response. You'd be better in a B&B at a fraction of the price. If you can travel a few few miles, recommend innkeepers lodge in Cramlington more
The Quality Hotel Newcastle upon Tyne closed on 21st January 2009, due to the operating company's administration. On 26th June 2009 the hotel re-opened under the name Newgate Hotel, under new Management. The Hotel has under gone some refurbishment and this is ongoing.
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