Reading some of the reviews before booking I did wonder if this was the right hotel to choose, however I need not have worried. Although the first impression was not good, we arrived late on Monday afternoon to an empty car park strewn with KFC boxes from the outlet across the road, also all the bins surrounding the hotel were... More

The holiday inn express at the Metro Centre in Gateshead, UK provided the worst nights sleep I have ever had in a hotel. I have stopped at Holiday inn expresses and several other IHG brands (as well as many others) and never experienced any issues. We had booked this room as a romantic treat for our anniversary. What a mistake.... More

4 of us stayed here for 2 nights over the bank holiday weekend mainly for going out around newcastle and exploring the city. On arrival the receptionist helped us get our room keys and was fairly helpful in explaining where our rooms were. We were happy with our room, had everything you would need, nothing luxurious but very clean. The... More

We stayed here on a Saturday night. I should have known what sort of night we were going to have when I heard the noise coming from the rooms either side of us as soon as we reached our room. We were stuck right in the middle of a large group of lads who seemed to occupy a lot of... More

We stayed in a family room over the Easter Weekend 2013 and really enjoyed the break. Close to the retail outlet (Metro Centre) and various Eating places, including TGI's, KFC & a lovely family pub for lunch or an evening meal. The restaurant for breakfast was very well organised and very clean. They cater for early risers & those who... More

The hotel was well maintained. We were surprised at how quiet the room as given that we looked across a main raod - we hardly heard any noise. It is well positioned for the Metro Centre. There were full tea and coffeee facilities and the staff were most helpful. The breakfast was self-service with a limited choice of hot food.... More

We have had reason to spend a great deal of time in Newcastle on Family Business over the last month and have stayed at this hotel each time. The staff were superb and went above and beyond their duties to make our stay welcoming and good. The Hotel itself is beautifully clean and tidy and the breakfast that is included... More

The reception area was scruffy and unwelcoming and decore dated and well worn. The lifts were too small for anything more than two people and a suitcase, forget about a pram (which we had). The room was cold, the bed flimsy and there were stains on the side of the bed which left little to the imagination, think rooms rented... More

We stayed one night in a family room and while the room was comfortable and clean, the only drawback was breakfast. The hotel was good value for money but the self service breakfast included in the price was let down by the coffee from a machine which was truly dreadful. That alone would put me off staying there again. Apart... More