Take a look at all the bad comments.... Now call them all snobs.... This hotel is fantastically classic!!! It was a step into the past days of luxury. This hotel has been around since the early 1800's, of course it looks old... DUH.. Reception was fantastic, it took literally 15 seconds to check-in. No cash needed, everything went to your... more

The reception area was clean and smart - very misleading as the rest of the hotel seemed dirty and run down. Our group occupied 3 rooms - none of them had been hoovered - there were big clumps of hair on the floor in my sister's room. My room had wallpaper hanging off the wall, ripped net curtains with what... more

Out of desperation, I tried to book this hotel for the night before the Great North Run. Obviously a busy night in Newcastle, but I was SHOCKED to find that they are charging £99 per night and you have to book 2 nights, that's £198. If you try to book one night you get a message 'The policy for Double... more

i had booking this hotel through booking.com as it was a last minute thing!! it was in a lovely area! we had to park down by tesco as there were no spaces at the back or front! outside and in the reception area were nice!! as we got to our room it changed the hot tap was very loose and... more

I am surprised with the negative reviews of this hotel. We were transferred to this hotel because the hotel we originally booked had a gas leak. On arrival we were greeted by a cheerful and friendly receptionist, Rachel.. the reception was clean and impressive. Our room was on the 1st floor. it was very spacious, large double bed, looked very... more

our 1st room smelt horrible, of stagnant water, after sorting the mouldy loo, i tried to turn on the tv, to find the remote did not work, and reception had no spares, although they did spurt some airfreshner all over my case !! 1st eve prooved a noisy st, with single glazing, but worse was the non-blackout curtains, so even... more

Although the Staff tried very very hard to sort out all the problems, this Hotel is in serious need of complete re-furbishment. After being put in 3 different rooms in one day my Wife and her Sister could not stand any more and had to move to a different Hotel. This is definately not a comfortable place to stay and... more

I was going to give this 2 stars but then thought I need to give it a lower review because, frankly, paying the equivalent of over $100 (Canadian) a night for a room, one expects more. The walls were paper thin and I could hear people coming and going all night, even when people were simply walking normally and closing... more

after reading some reviews im glad to see i went to this hotel as it was getting a face lift! talked to the nice lady behind reception called angela and she told me that all the rooms will be getting done. the reception area and bar area were bright and really enjoyed my lunch in the bar while i waited... more