Stayed here for 1 night and was really impressed with the whole experience. I have stayed in may Holiday Inns and this is probably the best so far.
Room was clean and pleasant, a bit like a Holiday Inn Express if I am honest but had complimentry water, orange juice and Kit-Kats too.
I had a bar meal which was...
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I bought this for my daughter's birthday it said a "spa day with massage"for two. My daughter and her boyfriend went on 26/1/2012. This is what she said..... The swimming pool was so small you can only do a little bit of swimming, the gym was old and run down and extremely small, the robes "old and smelly" the massage...
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"Beauty with Inn" operate the beauty facilities and are available on 0191 236 8504.
As the manager of the hotel I do meet with the Owners and I know they will take your feedback into consideration. The next promotion will be offered as treatment with free use of the pool and gym. As you say both gyms are small however...
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We stayed here early November on we booked two nights bb for £215 so not cheap on checking in with two small kids in tow with baggage we were put on 1st floor but no lift so difficult . We went swimming and the pool was old and needs completely refurbishing and so Mitch chlorine kids eyes were stinging after...
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Thank you for your feedback & sorry to hear you did not enjoy your stay with us.
There is a programme of work for bedrooms and public areas which will improve our offering during 2012.
Ref Chlorine - the maintenace of chlorine in the pool is vital so much that it is checked and recoreded every 2 hours with strict...
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The Holiday Inn chain really needs to start revferbing its hotel chain.
Reception areas and breakfast areas are modern and clean, but when you enter the bedrooms its like stepping back to the 70's the furniture has seen better days and looks as it should be in a 2nd hand shop, paint marks are on the sides of furniture and...
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Thank you Mark for your posting.
In 2011 a refurbishment programme commenced with great improvements and feedback on Reception & The Ballroom. We have also completed some work in the bar area however this will be enhanced further with work taking place in the Restaurant/Bar/Coffee Shop during 2012.
In recent years we have added Executive Rooms to our bedroom choices...
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Sorry it been a while since we stayed but just getting round to catching up on our reviews.
We stayed here for 3 nights last November. It was a family gathering and we were all going to the horse racing at Newcastle. There were 7 of us in all and the rooms were all spacious and comfortable. Comfortable beds and...
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Thank you for your lovely feedback which is greatly appreciated by myself & the team.
kind regards
Norrie Oswald
General Manager
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I booked a "Spa Day" experience within this hotel, Firstly I would say the staff at reception were exceptional as the owner of the With INN Spa was not contactable.
We had booked a groupon spa day and had arranged to have our treatments and this of course included use of the fitness facilities but there was no one to...
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So sorry to read of your experience which I am sure you were looking forward to.
As the manager of the hotel, as you rightly say, this facility is not under my control although we do meet and review any issues or opportunities.
Good to hear the reception team looked after you as best they could under the circumstances.
The...
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Good hotel - easy access from main road with plenty of free parking.
There is no lift so make sure you ask for a ground floor room if you have luggage / trouble with stairs.
Would have given it 5 out of 5 but the breakfast was disappointing - went down about 9am and the hot buffet was unappealing.
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Thank you for your lovely review and sorry to hear breakfast was unappealing.
With any buffet it is important to keep checking standards and as you can see from previous reviews it is normally one of our strong points. Your comments have been passed on and will be shared at the next team meeting to improve our service.
Thanks again...
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Stayed here for 2 nights with my cousin in October for a short break to experience the nightlife & shopping etc. Staff were amazing, very helpful, especially the young girl and the scottish lad that worked on the bar most nights! :) they made us laugh, served us really quickly and always gave us good advice etc.
only problem is...
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We booked in mid-afternoon and were given a ground floor room as my partner is disabled and there was no lift. Our room was large, with 2 double beds and very clean. We had to go out for a few hours and returned late just as the restaurant was closing having not had chance to eat. We asked if we...
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Delighted to read that we looked after you during your recent stay with us. Your feedback will be passed to the team and is very much appreciated. Thank you for taking the time to write.
Norrie Oswald
General Manager
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We booked a xmas party night for 8 of us (4 couples) after The Village let us down! We arrived about 3pm on Saturday 10th December, welcome was very professional and friendly and we were in room 111 which was also very pleasant and clean. Had a couple of beers at the bar in the afternoon and attended the Dirty...
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Thank you for your feedback and great to read that you loved the Dirty Dancing night. We have an event every month -tribute acts for Stepps, Westlife & Michale Buble are already available. £99 for 2 people including dinner, bed and breakfast or £20 for the dinner dance. Hope to see you there. Thanks again, for your feedback.
Norrie Oswald...
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