Booked in March for a stay in June requiring a twin and a single room, phoned to re-confirm the booking early the week before we were due to arrive. Turned up, asked by the manager (who gave his name as Alex Johnson) to take our stuff round the back while they sorted out our rooms. Were then served by somebody... more

I booked this place for 11 guys in mid April 08 and found it OK. Breakfast was good. Staff were, aside from the cleaner tring to hurry us out of the hotel at 10.31 on sunday morning, very friendly and helpful. The rooms were a mixed bag. I got a rubbish one (room 11). Bathroom was OK if a little... more

I stopped here a couple of years ago when in Newcastle on business and then again when visiting to watch Newcastle United. I have just stayed with my family and eveything is even better than previously. Bernie met us and was as welcoming as usual, making all of us feeling valued. The rooms were well furnished and had everything we... more

i originaly booked this hotel to stay in december 2007 for my boyfriends birthday, unfortunatley due to a flood we got moved to another hotel around the corner. A little disapointed that the hotel wasnt as nice my boyfriend took me again for a night in februrary. The hotel is above a lovely tapas restaurant which is very reasonably priced.... more

This must be a different place to the one in the previous reviews, me and my wife stayed here during the weekend of the great north run, i would say the hotel has got some unfair reviews. We paid £78 per night for B&B, which i thought was good value, we had a en suite room with a 4 post... more

On the second night of our stay the hotel became very rowdy, with fellow guests banging on the doors, singing and smoking just outside our door throughout the night; overnight staff appeared to consist of one caretaker situated outside the hotel and we did not feel safe enough to leave the hotel to seek assistance. The following morning at breakfast,... more

Stayed here for a couple of nights in July. Not a bad area and the hotel itself wasn't too bad although it needed some work. We paid our bill by credit card and when we got home we found we had been charged an extra £32. After numerous phone calls we were assured a check would be in the post... more

One look at a reception filled up with a stag party was enough, we turned round and walked back out. I called the hotel to explain that we didn't want to stay due to the location above a busy tapas bar (we didn't book it and weren't familiar with the area) and the stag party. The staff were rude and... more

My wife and I stayed two nights to attend the wedding of an old comrade. Another old comrade and his wife stayed too, and I can honestly say it was fantastic value for money. I have stayed in some lovely hotels in my time, especially on business in Germany, but even compared to them you'd have to go a long... more