the rooms are pokey, there is no lift and if you are on the top floor with a suitcase thats not fun!! the reception staff disappear for a cigerette break so you are left standing at the front desk until they return to offer you assistance, the range of beverages from the bar is very limited to say the least,... more

After reading other reviews I have to say I was very apprehensive about staying here but I were very surprised when we arrived. The hotel is very clean throughout and although our room was small it had everything we needed including a TV with Freeview. It was nicely decorated with modern furniture and bedding and a super comfy bed! It... more

this hotel was a great find very friendly staff, great resteraunt for dinner with friendly staff too. very accomadating for familys and nothing was too much trouble beds were clean and en-suite was clean would recommend it and also would go back ourselves again. more

Booked a single room for the night as i was visiting friends in the area,we had a great late night and i ended up coming back to the hotel at 3.30am in the morning. Nobody was on reception to open up,having spent three and a half hours outside the door ringing the bell as well as phoning the reception, you... more

We stayed here for one night and were greeted by an old-ish lady who didn't seem to have very good local knowledge (in fact we were left wondering if she was a bit drunk!) when we asked her if she could recommend anywhere for a nice meal?! The rooms were ok, they were clean but basic which is what we... more

I am writing this after spending one nite at this " hotel" The staff were rude and unhelpful, rude, and clearly didnt want to be there - by staff I do actually mean some old ish lady on reception when we arrived, considering we had booked 3 rooms but only needed 2 in the end, we didnt kick up a... more

after reading some of the other reviews i was a bit apprehensive about going to stay at this hotel. but after spending the weekend i have came to realise that these people clearly did not stay at the same hotel as we did. We said for two night in november 2008, we orginally wanted the quad room but were giving... more

I have stayed at the hotel a number of times over the years when I have been running in the Great North Run. I would say that it is not the type of hotel you would take your wife or girlfriend. It is clean and the breakfast is excellent, but the rooms are old and tired and small. Badly in... more

On Staying here at the osborne hotel we found the rooms basic but clean, beds were uncomfortable but after a few drinks in the hotel bar on which stays open until you feel as if you need to go to bed. So that is a bonus point for the osborne! The girl they had on the desk was very knowledgable... more