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County Hotel by Thistle, Newcastle


Hotel class 3.0 of 5
Neville Street, Newcastle upon Tyne NE1 5DF, England
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Reviews you can trust

56% Do not recommend
3.0 of 5 stars 84 reviews
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By trip type
All (84)
[ Date ] [ Rating ]
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3 of 5 stars
DDIOR
18 Nov 2009 | Trip type: Couples New

We went to Newcastle for a weekend trip and stayed at the Thistle hotel which was right opposite the train station - perfect when you're arriving late at night from London! Let me be positive first and list out the PROS of this hotel: - central location, especially if you're arriving into the city by train - awesome buffet breakfast... more

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5 of 5 stars
London
25 Oct 2009 | Trip type: Business, Solo travel

Stayed at County Hotel before, the staff are very helpful, rooms comfortable & big enough for a city centre hotel. Great location just across from railway station, close to shops & bars, what more could you ask for! Rooms spotless & I think I had a newly decorated room so everything was great. Be back again next time I am... more

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5 of 5 stars
Newcastle
20 Oct 2009 | Trip type: Family

We had our wedding here and we were over the moon with the whole day. The staff were great and the rooms were all lovely. I was too busy rushing around to enjoy the food but I have been told that was great too. The ceremony rooms are perfectly designed for a wedding and reception all in the one place.... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle County Hotel, Newcastle. I am delighted with your feedback and pleased that you enjoyed your wedding with us and that the hotel was able to accomodate all your needs on your special day. I will be sure to share your positive comments with the rest...

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3 of 5 stars
wales
19 Oct 2009

Recently went in to the Rendez Vous bar for some refreshments while on a visit in Newcastle, the member of staff behind the bar was extremely rude and had no customer service. No please or thank you's, her attitude stank. None of our group could believe it. Unable to comment on the rest of this hotel/ facilities, as we did... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for yuou bad experience in our Rendez Vouz Bar and that you found the member of staff rude and unhelpful. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your...

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2 of 5 stars
London
19 Oct 2009 | Trip type: Solo travel

I booked a double room and on arrival the reasonably efficient reception allocatted me room 519. Downhill from there. Don't know if this is representative of others but ................. The room is tiny at 12 foot by 7 foot. The bathroom is so small you can't close the door unless you lift the toliet lid, and can't sit on the... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up...

Hmmm...
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3 of 5 stars
Aberdeen, United Kingdom
10 Oct 2009 | Trip type: Friends getaway

Well i have to admit that i expected more when we were booked into the hotel for a weekend. We arrived at the hotel around 2pm. 3 of us checked in and we said that there is a 4th person to check in. Anyway, the 4th person arrived (my sister) and naturally she just asked which room he would be... more

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5 of 5 stars
Belfast, Northern Ireland
6 Oct 2009 | Trip type: Couples

Having read bad reviews on this hotel I felt compelled to write. My 8 year old daughter and I (mum) travelled to Newcastle for a weekend trip and stayed at the County Thistle, Newcastle. The hotel has recently been renovated, the decor was very grand, the room was spacious with a great view. The service was fantastic - friendly and... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your review on your recent stay at the County Hotel by Thistle Newcastle. I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs. Customer satisfaction is crucial to us and therefore we are welcoming to all comments whether positive or negative.

best ever
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5 of 5 stars
newcastle
27 Sep 2009 | Trip type: Business, Solo travel

best hotel in england, i been in this hotel for so many times.a regulaer customer from norway.very good staff and my room 316.its always very good..people in the booking alison x2 very nice people. i m telling my friends and business partners go to newcastle and stay in the thistle. kenny the king. more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at the County Hotel by Thistle, Newcastle. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team and we look forward to welcoming you back in the...

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2 of 5 stars
London
26 Sep 2009 | Trip type: Business, Solo travel

Do not stay here on a Friday or Saturday night if you intend to sleep. I recently spent a Friday night at the County Hotel by Thistle after a trip to Newcastle had to be extended at short notice, and I was kept awake from about 2.30 am to 5.00 am by a group of drunken residents repeatedly shouting, slamming... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear of the problems you had with noise in the hotel but was glad to read that the staff were able to assist. We take guest feedback very seriously at our hotel and I will be sure...

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4 of 5 stars
england
23 Sep 2009 | Trip type: Couples

This hotel is in a great location which is always a bonus. The room was clean & tidy with double glazed windows as we looked over the Central Station so there really wasn't any noise. The breakfast was lovely - plenty of choice. The staff were very friendly & accommodating. The only problem was the bathroom - the bath was... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with the bathroom in your room. I will be sure to pass on your comments on to the management team at the hotel and address this issue. Thanks you again...

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County Hotel by Thistle, Newcastle Also Known As

  • County Hotel By Thistle Newcastle
  • County Hotel Newcastle Upon Tyne
Address: Neville Street, Newcastle upon Tyne NE1 5DF, England