I booked an overnight spa package at this hotel with 8 of my friends for my birthday. The first disappointment came when one of my friends tried to cancel 3 weeks prior because of personal problems. The hotel told us it was too late to cancel and her place had to be paid in full. On arrival at the spa... More

We had a very pleasant stay. Breakfast was very good. Leisure facilities and swimming pool exceptional...look out for the body builders!! Great place for a stay but be aware of Hen party people. You may be disturbed by returning party goers at 3am. The floors are bouncy so may wake you. Overall highly recommended.

Booked a family room,rang up to check booking was ok ,was told yes but you don't have a family room,we need to put a sofa bed in there for you.My 13 yr old daughter and 11 year old son weren't best pleased at the prospect of squishing together on a couch bed so after I was told its going to... More

At last a Hotel I can say fitted my needs. As a Disabled Wheel Chair user it is not easy to find a Hotel with the correct facilities for disabled. Access via ramp a front of Hotel reception area large and roomy checking in easy and staff polite and friendly. Bedroom on first floor, access via lift, room large and... More

My boyfriend brought me here for my 28th birthday on Friday 12th April and we upgraded to upper deck. The price was great considering we got a 3 course meal in the Italians. The food was nice and the waitress was polite and helpful. We went to the bar afterwards too. We didn't get to use the pool etc. .... More

I had a room book here on saturday night and had paid an extra £20 for an upper deck room. This was paid for about a week and a half before the visit and the money removed from my account by the hotel. My husband and I arrived and were given the key to our room. When we arrived i... More

I have just returned for an excellent stay at the village hotel in Newcastle. My friend (the hen) wanted to do a spa day and then go for a big night out. I found the package deal for this hotel on the internet and we went for the Viva the works package which is excellent value for money. The spa... More

We have stayed here several times this year with and without children. It is exceptionally good value. The staff are always keen to help and are friendly. The rooms clean and comfortable. You pay Motorway Lodge prices but get much more - search the deals. The swimming pool, steam room, sauna etc are a bonus. I had a spa treatment... More

Upon arriving at this hotel everything seemed okay. The room was compact but would service my needs for the week however, the following is taken from my complaint which I've still not received a single response on! "Upon returning to my room at 8pm, I find Workmen still working on refurbishment works of rooms further along corridor... At 8:15pm SDS... More