Stayed here for one night on business. Amazing location - 5 mins walk from the station. The hotel is quite quirky - lots of corridors and stairs. The room was clean and well equipped. The toiletries were good and the hot drinks selection was well stocked. I really liked the receptionist - very helpful young lady. And the fact that... More

Received a free night at this hotel through our insurance company. So feel unable to comment on value for money. Not cleanest hotel we've stayed in. Windows where smeared and the bathroom could have been cleaner but generally ok. The location was excellent for everything you might want to do in Newcastle. Loads of restaurants and bars within an easy... More

Just returned from a one night stay whilst on business. Booked a standard double room for £64 on the day of my stay which I first thought represented good value for money for a city centre hotel. However, with hindsight, there are reasons why this hotel has to offer discounted rates, ie Very rude receptionist who has no customer service... More

This hotel is a 3 star hotel at a push. We had a terrible night's sleep as the floors creak and are not sound proofed, so we could hear the person above us move around all night. We had no hot water on the first night. Rooms are quite tired and in need of redecoration. Generally, the cleanliness was not... More

This hotel is located in the heart of the city and is surrounded by nightclubs. The sounds of traffic, singing, screaming, sirens are loud and continue until about 3am. If you want a good nights sleep, ask for a room on the back of the hotel, away from the street. At the time of our stay the air conditioning was... More

Great location rooms and lounge well presented but bad sleeping experience. Staff polite but several things wrong with room that were never fixed. Stayed in room 2, dark room with no view. Door swipe stopped working repeatedly, bedside lamp didn't work, bed was very hard and at 6.30 am loud rumbling water pump turned on which woke me up on... More

Excellent central location for the shops and theatre ..very welcoming staff our room was very clean and had all the facilities we needed good value for money.Excellent restaurant and bar right next door. Very close to rail station.

I've read mixed reviews about this place but decided to try it for a night at the theatre, also on Grey Street. It's excellent! Grey Street has everything you want: good restaurants, bars, shops (Eldon Square!) and the theatre, all within strolling distance of this hotel. The staff are welcoming and our room (#10) was really good; very clean, well... More

The hotel is in a really good central location, perfect for exploring Newcastle on foot. Our room was very clean and modern, but the bedroom was quite small. I shared a twin room with a friend and the beds were pushed very close together. It has all the in-room facilities you'd expect from a 4 star hotel, and the staff... More