Firstly, the location is wonderful. Grey Street is beautiful and central to everything that you would want to go and see/do in Newcastle. So five out of five for the location. Unfortunately the rest of the stay was undermined by what can only be described as awful service. When I arrived and checked in to my room I found a... more

I was a bit cautious about my stay here having read the other reviews, but I can honestly say it was a really nice hotel. The location is perfect if you want to be central, my room was very spacious and bright with fantastic high ceilings and large windows, bed was comfortable, furnishings modern and staff were very helpful. I... more

my partner and i enjoyed an excellent stay at this hotel. Upon arrival the staff were very friendly and informative about our hotel, its ammeneties. the room was immaculate. The decor of the hotel itself is of a very modern style and very well designed. The service by all staff was second to none. the hotel is located in the... more

I joined my wife at the Grey Street Hotel half-way through her business trip to her native Newcastle because the glorious Hilton was fully booked. Unfortunately we chose this alternative without reading Tripadvisor reviews - with which, after our frustrating experience, we can only agree overall. The pretensions of the hotel's website - "Newcastle's premier modern hotel" - now that... more

Two couples, two rooms, one fine, the other dreadful. Our 'double' room was clearly intended for single use, except for the great double bed, but with about a foot between it and the wall either side. There was one set of towels, one setting on the coffee tray, one bedside table and lamp. Worse, an enormous and very noisy vent... more

I've had the misfortune to stay at this hotel on many occassions, thankfully my company has decided to change where we stay in Newcastle because of too many complaints... Granted the hotel is in a good location, but the interior is pretty grim. On the surface it looks like a 'boutique' hotel, but if you scratch the surface you find... more

Ok, so the pictures on the website look ok, fair location for a business trip and not too over priced. The big problem with this place is that feels like it has been converted to a hotel and furnished in the cheapest possible way with no thought that things will look battered and bruised very quickly. The room itself is... more

Agree totally with previous reviews. Carpet condition was awful .. cream carpet covered in a myriad of stains and generally dirty over high use walkways. Seems overpriced for the general quality level of the room. I would not recommend .. the only positive is the location which is excellent for the city cente. more

I stayed at this hotel because I was doing the Great North Run. After reading the reviews on here I thought I would keep an open mind and see what it was like. I got lost finding the hotel and called them twice for directions and they were not really helpful at all in assisting me. I found the reception... more