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Metro Inns Newcastle

Ponteland Rd, Kenton Bank, NE3 3HZ, England
Hotel amenities
3.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    5
    5
    4
    2
    16
Date Rating
Danny W
Newcastle upon Tyne, England, United Kingdom
1 review
5 of 5 stars Reviewed 15 November 2011

I've stayed in several hotels before, costing anywhere from £27 to £290 for the night. Usually I do so if I going on a night out in a location far away from my home and need a bed to sleep in for that night. Anyway, I've stayed in the Metro Inns hotel twice, and have found both times to be... More

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Leah H
Leicester, United Kingdom
Reviewer
3 reviews
4 helpful votes
4 of 5 stars Reviewed 9 August 2011
4
people found this review helpful

I was dreading visiting this hotel after all of the bad reviews, but I was pleasantly surprised! Yes the hotel was basic but it was everything we needed and for the price I wasn't expecting the Ritz. The sheets were clean and the mattresses were comfortable, it was a bit strange having a toilet and shower at the end of... More

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Mikeg186225
Cambridge, United Kingdom
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed 15 July 2011
3
people found this review helpful

Noticeably more basic than a Travelodge (it seems to have been a Formule 1 in an earlier incarnation) with shared 'self-cleaning' toilets - watch out for wet floors. My room door showed signs of repair after being kicked in. Numerous warning posters about drugs and unruly behaviour. However, I stayed on a Thursday night and it was quiet. I got... More

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raygusfleming
Belfast, United Kingdom
1 review
1 helpful vote
3 of 5 stars Reviewed 10 May 2011
1
person found this review helpful

Must admit been to a lot worse but for that price you can't beat it the staff who are excellant give you good ideas where to go. There is a toby carvery next door which give you an excellant meal all day at very reasonable price at £6. Your only 5min walk away from the metro train station right beside... More

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Darren Gillen, General Manager at Metro Inns Newcastle, responded to this review
11 May 2011

Dear Reviewer Thank you for taking the time to write a review of your recent stay. Im glad that you found my staff helpful and knowledgable in trying to find the best places to visit whilst in Newcastle. Im glad that you had a wonderful time in Newcastle and we look forward to welcoming you and your friends back to... More

caz0688
Sheffield, United Kingdom
2 reviews
2 helpful votes
1 of 5 stars Reviewed 4 April 2011
2
people found this review helpful

well I definitely won't be staying here again you certainly do get what you pay 4 and less the rooms smell discusting and the toilets cant even describe how discusting they are (don't you have cleaners) ???? and i didn't even bother looking in the showers id rather go without, i didnt get chance 2 check how uncomfy the beds... More

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Darren Gillen, General Manager at Metro Inns Newcastle, responded to this review
5 April 2011

Dear Reviewer Thank you for your recent review. In response to your specific points, yes we do have cleaners and our cleaners deep clean all toilets and shower cubicles on a daily basis as well as them being self cleaning. Unfortunately, if a small minority of guests choose not to use a toilet or shower correctly then despite my staff's... More

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HarryBambalos
Manchester, United Kingdom
Senior Contributor
44 reviews
20 helpful votes
1 of 5 stars Reviewed 27 March 2011

Firstly, the staff were very friendly and helpful throughout. They should be given particular praise for this given that the hotel was crawling with hen parties and teenage lads with attitude. The staff aside however, this hotel is one to avoid if you do not fit one of the descriptions above. To make my point, the room we were initially... More

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Darren Gillen, General Manager at Metro Inns Newcastle, responded to this review
29 March 2011

Dear Reviewer Firstly can i thank you for taking the time to write a balanced review, whilst some of your points are negative i appreciate the fact that you have tried to give your opinion in a balanced manner. I would like to thank you for your comments regarding the staff, my staff work very hard to ensure that everyone... More

Stu-type
Yorkshire, UK
Senior Contributor
23 reviews
19 helpful votes
1 of 5 stars Reviewed 21 March 2011

Hotel is clean and tidy, was a delight to stay there, and would recommend for a couple on a romantic weekend. Actually, I'm lying through my teeth. I wouldn't send my worst enemy there if they had upset my entire family. The rooms smelt like a man's changing room, and we all know how bad that is. It's that used-towel... More

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Darren Gillen, General Manager at Metro Inns Newcastle, responded to this review
24 March 2011

Dear Reviewer Thank you for taking the time to review my hotel. I'm sorry that you chose to express your negative comments on this site rather than express them to a manager during your stay ,unfortunately this is a common issue with sites such as these. All our rooms are cleaned to a high standard, with clean fresh linen replaced... More

scotthill84
Inverness, United Kingdom
1 review
5 of 5 stars Reviewed 20 March 2011

Hotel is located close to the city centre, is clean, comfortable and by far the cheapest place to stay while in Newcastle. Staff were more than happy to help me with my queries and were very friendly throughout my stay. I would highly recommend staying here, and will return on my next visit to Newcastle. More

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Darren Gillen, General Manager at Metro Inns Newcastle, responded to this review
24 March 2011

Dear Reviewer Thank you for your very positive review of your recent stay with us. I'm glad that you found the room you were allocated clean and the staff very helpful. I hope that when you next visit Newcastle you will allow me and my staff to look after you once again. Yours sincerely Darren J Gillen More

Rungeordierun
1 review
1 of 5 stars Reviewed 30 November 2010

Room stank of smoke. I had to put the bed sheet on myself. No pillow cases or quilt cover. Carpet was filthy. Goodness knows when the room was last cleaned. Communal toilet stunk. Bed quite hard but I had a brilliant sleep. I suspect from other reviews that I would have struggled to sleep had I stayed on a weekend.... More

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Darren Gillen, General Manager at Metro Inns Newcastle, responded to this review
4 December 2010

Dear Reviewer Thank you for taking the time to write a review. I am sorry that the experience you seemed to have had when visiting my hotel was not a positive one. I would like to address your individual points but i would ask you that in order for me to investigate the matter further if you could contact me... More

Crasivo
Lancs
Reviewer
4 reviews
4 helpful votes
3 of 5 stars Reviewed 22 November 2010

Stayed here as part of a group of 18 on a stag do,its true the rooms are the size of prison cells and very basic but they are fit for purpose. The showers and toilets were fine when we got there but looked a little worse for wear the following morning. Plenty of groups staying there but if your looking... More

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Darren Gillen, Manager at Metro Inns Newcastle, responded to this review
23 November 2010

Dear Reviewer Thank you for taking the time to review your recent stay with us. Firstly, i'm glad that you had a good weekend and i hope that you enjoyed the City of Newcastle. I am glad that you found our rooms purposeful, we do tend to find that groups in particular just want a place to get their head... More

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Metro Inns Newcastle Also Known As

  • Metro Hotel Newcastle
Address: Ponteland Rd, Kenton Bank, NE3 3HZ, England

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