We came here for a wedding. What spoiled it was the 'couldn't give a toss' attitude of the staff. Purely lazy and not customer focused or helpful at all. What a shame, as that made such a bad first impression it all went down hill from there. more

We had a one night stay at New Hall to celebrate my husband's birthday & were very pleased overall with the hotel. We booked a classic room in the new wing having read that these rooms had recently been renovated. It was extremely nice; clean & well-appointed. We made use of the spa, using the gym & swimming pool, which... more

Myself , wife and son stayed at this hotel back in March. Not only did they make a mess of our food reservation they didn't have the manners to rectify the mistake. Apparently customer service is above them. Our room was dirty..very dusty. We suspect the sheets were not changed in the several nights we stayed. The average age of... more

as i pulled into the long drive, i knew it was going to be a great place to stay. the hotel grounds are absolutely beautiful and exceptionally maintained. check in smooth, all staff were so helpful. The hotel really provided a personal touch. We stayed in a suite called the Gloriosa - was fantastic, lovely bedroo0m. great big hall way... more

Booked through late rooms for short break. Check in was easy, room quite spacious with all the usuals you would expect for a hotel like this. Used the swimming pool, and wet suite whilst we were there, great for relaxing. Ate in The Terrace Restaurant and found the food to be first class. The Bridge Restaurant was closed on the... more

We stayed at the New Hall Hotel for a family wedding and I would first of all like to say that it is a beautiful hotel in very scenic surroundings (the immediate ones anyway!) and it is also very well decorated and maintained on the inside. All of this however is let down by the majority of the staff who... more

Fabulous hotel, full of history but not to the detriment of comfort. Stayed in the old part of the building, slightly dated decor in the bedroom but they have tried to maintan the theme. Loved the little spa, and excellent food too. Easily accessible yet in beautiful countryside - will definitely return! more

We stayed at the New Hall for my birthday, we booked on late rooms and got a decent DBB rate. The location is fantastic real wow factor, booking in was a breeze and the room was a downstairs disabled room so there was plenty of room. A massive bed didn't look out of place in the room which was well... more

Stayed at New Hall at the end of Aug. Great location, historic buildings etc however room was a nightmare!. Some rooms are in the old house the remainder an adjoining new build. We were given a room in the old house which turned out to be very small, cramped and dirty with stained carpets and wall coverings. Paper thin walls... more