Stayed for 1 night last week for an evening out. We are Priority Club Platinum members and staff here treat us almost like royalty. From what I saw they were equally as pleasant with everyone else. We always stay here if possible when in Birmingham. We booked a room with priority points and rang before to ask for an early... more

I've stayed here many times in the past, purely to collect Priority Club points. I also like staying at the Crowne Plaza (CP) as they have the comfiest hotel beds I've ever slept in. They are very very very comfortable. However, during the last few weeks of staying here I realised that the level of service had dramatically degraded. On... more

2 night deal - the Club Lounge was not open for drinks and nibbles as is the norm - we were given vouchers - it lead to some confusion, as to the number of drinks allowed etc (understandable) and was sorted with a friendly chat with the manager. Overall a great stay - though i would echo the comments about... more

Staff are professional and efficient, but the whole place is otherwise unattractive in many ways. Corridors are institutional dark grey, decor is cold in colour and feeling-lacks any kind of warmth or style. Room better but in December had no heat on on and despite carfeul following of instructions the only heater blew cool to, at best semi- warm air... more

I regularly travel to Birmingham on business and whenever an overnight stay is required I try to get accommodation at the Crowne Plaza. The service is always exceptionally swift and professional, meals are great and the location is perfect for the city centre. They have some favourable rates which I've used even when work hasn't been paying. It's also very... more

Great hotel! The room was very nice, and not so expensive! what i really loved about this hotel is the location, it is very near downtown, just crossing the street and you are in downtown. more

Had a great deal saved £151.00 from walk in price! Check in was easy & efficient. The lobby look modern and clean. Room was clean and bright refrub has improved the appearance. Bed was huge, and a pillow menu too! We didn’t eat there in the evening but looked nice. Read a few reviews that it was a thro back... more

I've stayed at the Crown Plaza for a number of weeks on business and my conclusion is that the hotel is functional, bland and uninspiring. The best (only?) features are the rooms, which have all been subject to a recent refurbishment and are what you'd expect from a 4 start business hotel i.e. functional, clean, inoffensive. The low points are... more

Hotel was lovely, the staff were very helpful especially when upon getting there, there was no room booked with them! Octopus Travel who myself and a friend booked through, took our money and confirmed the room was booked. Turned out it wasn't. Luckily the hotel had a couple of rooms left , and the staff were very helpful and I... more