First impressions, the hotel is ok, what you would expect for the price. However, we soon discovered that the service levels are zero. My friend booked a triple room at this hotel 6 weeks prior to our trip. we were staying one night. On check in we were advised that they had ''given our room to somebody else'', and they... more

Located right beside New Street train station, this is an ultra-convenient if slightly dingy choice for a one night stopover. Strictly a "room for the night" experience. No frills at all, like no tiles on the bathroom floor, cheap soap in a dispenser, TV remote that doesn't work, 4 channels on TV, no meals. But HEY, they give a really... more

great location right next to new street station. Yes the hotel is a little dated but what do people expect for the price. The bedrooms were spacious and mine had been recently decorated and the hotel was very clean, breakfast room is lovely and breakfast was cooked to order and great. 2 minute walk from the bullring.... Excellent for those... more

Although I had a confirmation booking sheet from Birmingham Conference Booking, I was told I was "not on the system" and it was not till I returned some hours later that I was given a room, 405. Because of low beams, this meant walking double, avoiding a frayed carpet, not using the cold tap for drinking as the water only... more

Behind 'Adult World' next to ghetto-style concrete buildings and walkways you'll fins the 'Comfort' Inn... if you can get past the hoodies outside. Inside the hotel is outdated and shabby. Rooms smelled musty and my colleage's room looked out on to a rusty fire escape wrapped in rusty barbed wire. The breakfast was awful, only saved by the yoghurt (as... more

I have travelled to many far flung places in my time some 5star some 2star all being given the benefit of the doubt depending on price and ratings. I have travelled with business, friends and family. In all these places I have never felt that I or my friends and family were never ever at any time put at any... more

found this hotel fine for a stayover - yes is bit dated decor, esp the 70s ceiling tiles and generally needs updating but generally clean and decent size room and ensuite. Yes is noist road outside so take some ear plugs. Staff on reception not particularly friendly, did not go to bar. For £34 a night at weekend thought good,... more

What can I say? Arrived 1am in the pouring rain-first thing to be told was that the lift wasn't working and that any luggage would have to be carried up stairs-by us as the porter wasn't prepared to do it.The card machine was not working,so out into the rain to find a cashpoint.The internet service crashed too-no refund for the... more

Maybe its me, maybe I have lost touch with reality, maybe this is what £69 a night gets you...but if so, its just wrong ! Where do I start ..I knew that it was going to be bad as I walked out of Birmingham New Street Station and could see the very dated illuminated sign of the hotel off to... more