fantastic service, i have MS so was worried about our stay due to past customer reviews but we could not have had a better weekend, the staff were helpful and friendly, the place was clean, food was great. The only downside through no-ones fault was the breakdown of the lift on sunday though one call to reception and before i... more

We decided to take up the offer of staying one night for £35. On arriving, we were told nonchalantly that the Superior Room we had booked was not available as we hadn't arrived early enough (arrival was 7.30pm), so instead we would get a double. Not such a big issue, until we got to the room and discovered that they... more

I wouldnt even reccommend this poor excuse for a hotel to my worse enemies. The front of house staff were so rude and had 'lost' my booking and blamed me for it! Even after showing them full proof of confirmation this was still the case, they also tried to offer me a double room in which they supposed id be... more

Check in poor. No service, untrained or uncaring receptionist. Room: Although it appeared to be newly decorated it still had a tired and old fashioned feel. Bed was obviously well past its use by date. Although the room itself was quite large, no provision had been made for workspace, no Wifi or fast broadband connection. TV offered only basic service.... more

This is the worst hotel I have stayed in in the UK for years. The pictures of the exterior on the website were obviously taken long ago, now it looks derelict from the outside. The inside is no better. The communal areas are tatty and dirty looking and the room itself was small, had no natural light, and had appalling... more

This hotel is based right in the middle of the city. The general hotel facilities (didn't use restaurant) are ok although perhaps a little dated. Due to the position of the building there is no windows in the bar so although it is quite a comfy place to sit you never get any natural light. For half the week I... more

I needed to be in the vicinity of New Street and with the Britannia being on New Street, this is the reason why I chose it. However, I must say that it was a disappointing experience. The hotel is very run down, has no high speed or wireless internet, a tiny desk almost too small to put my laptop. I... more

Stayed here for one night on Friday 13th March with my husband as we were going to a show at the NIA. Had read previous travellers reviews and as only paid £38 for the double room did not expect much. As previous people have stated hotel is in an excellent position, we arrived by train into New Street Station and... more

Well, where to start... we were running a day's training event here and had booked syndicate rooms. They were six floors apart, with inadequate lifts between them. The rooms we had were ill-signposted (for delegates), grimy, dated and dark. Most had no natural light. The service was woefully lacking - the equipment we had booked (projector etc) were not ready... more