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Britannia Hotel Birmingham

2.5 of 5
New Street, Birmingham B2 4RX, England
Hotel amenities
Ranked #93 of 140 hotels in Birmingham
2.5 of 5 stars 622 Reviews
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622 reviews from our community

What travellers say about this hotel
  • New street(25)
  • Toilet seat(8)
  • Room service(8)
  • Very good(7)
  • Tea coffee(6)
  • Great value(6)
  • Happy Hour(6)
  • Evening meals(6)
  • Central location(6)
  • First impressions(6)
Traveller rating
    22
    107
    132
    107
    253
Only show reviews for Family (34) | Couples (131) | Business (177)
Date Rating
JackRoy
Leicester, England
Senior Contributor
44 reviews
30 helpful votes
2 of 5 stars Reviewed 14 February 2012 NEW

On the plus side the location is superb, right in the centre of Birmingham, just around the corner from the Bullring and New Street Station. That's the plusses over with, the rest is at best tired and at worst disconcerting. There are signs missing, room numbers scratched onto metal because the original numbers fell off the door and everything looking... More

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SwanseaJohn
Swansea, United Kingdom
Contributor
11 reviews
23 helpful votes
3 of 5 stars Reviewed 10 February 2012 NEW

We stayed at the Britannia in Birmingham for one night. There were 3 adults in one room. Firstly, it was only £59 a room for B&B and we were able to check in at 11am. The hotel generally looks pretty tired throughout and is I suppose at the budget end of the market. Nonetheless, it was clean and we received... More

Was this review helpful? Yes
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012

Dear Guest Thank you for taking the time to write your review. I am so pleased that you took the opportunity to sample first hand the perfect location and exceptional value for money we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here. We look forward to welcoming you back in... More

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MissBeakyC
Telford, England, United Kingdom
2 reviews
3 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW

A lovely quirky hotel comfortable bed, lovely breakfast and friendly staff, stayed here weekend of 20th Jan. More

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Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012

Dear Guest Thank you so much for taking the time to write your review, your positive comments will be shared with the rest of the Staff, who will be equally delighted. I am so pleased that you took the opportunity to sample first hand the perfect location and exceptional value for money we at Britannia Hotel Birmingham offer, and were... More

0522maxmax
Ashford, United Kingdom
1 review
1 helpful vote
2 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

Booked this hotel based on the central location and web site....were we disappointed ! Staff were very pleasant on check in but once we arrived on our floor a rather unpleasant aroma greeted us. The carpets throughout were threadbare and a general feeling of neglect was apparent. Our room was in need of redecoration and in places filthy!! The wall... More

Was this review helpful? Yes
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012

Dear Guest Thank you for taking the time to write your review. I am sorry that the Hotel failed to meet your standards at this time and wish that you had brought this to our attention during your stay as it would have given us the opportunity to address your concerns first hand, and allowed you to leave the Hotel... More

C2FL
Scotland
Contributor
14 reviews
13 helpful votes
4 of 5 stars Reviewed 7 February 2012

The location is excellent for the railway station, the room was clean, the meals are surprisingly cheap and the staff have been well trained. On the first night we decided to eat out and tried the self service Chinese called "Chopstix" opposite the hotel, we made a terrible choice! The second night we decided to just eat in the hotel... More

Was this review helpful? Yes
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012

Dear Guest Thank you for taking the time to write your review and for your positive comments which will be shared with the rest of the Staff. I am so pleased that you took the opportunity to sample first hand the perfect location, exceptional value for money and high level of customer service we at Britannia Hotel Birmingham offer, and... More

zwl
Whitley Bay, United Kingdom
1 review
5 of 5 stars Reviewed 4 February 2012

Excellent location,walking distance from station/ on arrival pleasant and efficient service/room 530 was clean, warm and spacious. Staff were friendly and happy to assist. My bed was big and very comfortable and also clean, I'm allergic to dust so would notice if room had not been vacuumed.The breakfast room was very pleasant and provided a good selection of hot and... More

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Mel H
Worcester, United Kingdom
2 reviews
1 helpful vote
4 of 5 stars Reviewed 3 February 2012

Stayed here with a friend for one night before a gig; there are a lot of negative reviews but I honestly can't see what the fuss is about, I've stayed in worse places. Staff were friendly and quick to sort our room keys, the room was only £24 for a twin which was a bargain. The room itself was clean,... More

Was this review helpful? Yes
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012

Dear Guest Thank you for taking the time to write your review and for your positive comments. I am so pleased that you took the opportunity to sample first hand the perfect location and exceptional value for money we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here. We look forward... More

Traveller074
Shanghai, China
Senior Contributor
25 reviews
8 helpful votes
3 of 5 stars Reviewed 2 February 2012

We stayed here for one night. Was a bit tatty but clean. Felt a bit depressing as it was so dark and gloomy inside, but there was nothing wrong with the room which was clean and an okay size. It's in a good location for the station and city centre and was very cheap (£32 for a double room -... More

Was this review helpful? Yes
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012

Dear Guest Thank you for taking the time to write your review. I am so pleased that you took the opportunity to sample first hand the perfect location and exceptional value for money we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here. We look forward to welcoming you back in... More

hevst
Chester, United Kingdom
1 review
4 of 5 stars Reviewed 31 January 2012

Stayed here for one night at the end of January as we were in the city for a concert. We arrived just after midday and I wasn'texpecting our room to be ready but after a quick and efficient check in we were given the keys to our room, perfect! After reading previous reviews I decided to book a Superior room... More

Was this review helpful? Yes
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
2 February 2012

Dear Guest Thank you for taking the time to write your review. I am so pleased that you took the opportunity to sample first hand the perfect location and exceptional value for money we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here. We look forward to welcoming you back in... More

Karen D
London, England, United Kingdom
1 review
1 helpful vote
2 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Hotel could do with a deep clean, staff unhelpful. Paid for a token to have dinner and turned up on 1st floor, food had been sitting on the hotplates for what looked like hours, salad was wilting in the bowl. They wouldn't refund our money for the meal so we went round to the Wetherspoons and ate there. The noise... More

Was this review helpful? Yes
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
2 February 2012

Dear Guest Thank you for taking the time to leave a review. Please accept my apologises for the Hotel not living up to your expectations. All comments good and bad are passed onto staff, and relevant departments. We pride ourselves on our customer service and I am very sorry that you did not receive the normal level of high standards... More

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Britannia Hotel Birmingham Also Known As

  • Birmingham Britannia Hotel
Address: New Street, Birmingham B2 4RX, England

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