On behalf of my wife i i would like to give a massive thank you to the hotel, we had our wedding here and it was amazing. the staff were great and very very helpful, the rooms were excellent, breakfast the next day was top quality. Once again THANK YOU.

The outside of this hotel was very attractive and olde worlde, but the interior of the bedrooms really let it down. The public areas were modern and nice but the bedrooms are well overdue for a makeover (stuck in a 70's timewarp) but they were clean. The location is good, very close to the city centre with free parking. The... More

I would like to give a huge thanks to all the staff and management who helped make my daughters wedding a day to remember. One word FANTASTIC! All the staff were extremely helpful and couldn't do enough for you and I cannot thank them enough for what they did both on the lead up to the wedding and the actual... More

Don,t be fooled by the picturs on web sites etc this place i very run down, it needs several licks of paint and a good scrub The staff are generally helpful but need lessons in customer care and manners. Rooms are circa 1970s and are falling apart How they think they can charge £85 per night I dont know The... More

Stayed for a Saturday night. The wedding was in place, so took a while to check in as reception was dealing with water leak. The beds were nice and clean, so is the bathroom. The rest of the furniture was very shabby and carpets are very old, no fridge. It was impossible to go to sleep with a wedding party... More

i booked a 1 night stay in this hotel the family room which consited of 1 double bed and 2 single beds , when i arrived reception was clear but buisy as there was a wedding going on at the time i had all paper work ready so check in was pretty quick i asked for soem extra pillows as... More

Only stayed1 night in a family room for 3. Really spacious room and large comfy beds. Furniture a bit tired but otherwise a very pleasant hotel. Bar was very nice and rather grand, shabby reception but served by lovely friendly staff. Breakfast was good too. A fresh buffet of pastries, cereals and English breakfast. Bar was priced reasonably and again... More

We made a booking many months ahead of a family wedding and stated our need for level access to all public rooms but on checking in this wasn't noted. Although we were allocated a ground floor room the access to this was at the very rear of the hotel and there was no access to the rest of the building... More

Lovely hotel in heart of Birmingham. More character and more homely than larger branded hotels. Bar / lounge area opulent and comfy. Breakfasts very good. Sometimes waiter service other times buffet. We preferred waiter service. (Our personal waitress Gloria was delightful, attentive and very caring). Dinner in restaurant very good too. Rooms large and comfy. Only problem - distance from... More