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Copthorne Birmingham


Hotel class 4.0 of 5
Paradise Circus | Midlands, Birmingham B3 3HJ, England
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Reviews you can trust

60% Do not recommend
2.5 of 5 stars 124 reviews
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By trip type
All (124)
Family (0)
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3 of 5 stars
Derby
7 Nov 2009 | Trip type: Business New

Stayed here on business with two other colleagues. Although the hotel is well located for places like the ICC, the canalside, shops and railway station, we were all disappointed about the standard of the rooms, particularly as it cost approx £130 per night per room for b&b. All 3 of us had rooms with mould on the bath tiles and... more

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3 of 5 stars
Norwich
4 Nov 2009 | Trip type: Couples New

You are lucky if you can get a parking space at the Hotel. Once in it looks very nice and upper class. Breakfast was very good along with the service. Rooms, this is the downfall. If this was my Hotel I would be embarasse to let somebody stay in the room we did. Firstly the TV had a very poor... more

Management response from
BirminghamManagement, General Manager

Thank you for taking the time to provide feedback on your stay with us. Clearly we have not met your expectations during your visit and I am sorry to read this. In regards to the TV reception, we will shortly be moving to an internet based system which will resolve the issue of this and broaden the choice of channels...

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3 of 5 stars
devon
14 Oct 2009 | Trip type: Business, Solo travel

Have stayed here before and did not leave my bedroom. This time bar great very warm and inviting, But who decided to change the beer? Not my choice I,m afraid. more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for taking the time to comment on your experience with us here at the Copthorne Hotel Birmingham. I am delighted that you have noted the improvements that we are making in the hotel and it is my aim to continue this in all areas that I can. I am sorry to read that you did not...

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3 of 5 stars
Bristol
8 Oct 2009 | Trip type: Business, Solo travel

Stayed at the Copthorne on business and whilst the location is good (fairly central though not in the best area of birmingham), the hotel is tired and dated. Room was clean, but the matress was not very comfortable. The shower was powerful but did not hold it's temperature and went from scolding hot to luke warm. The hotel was pretty... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for your feedback following your recent stay. I am disappointed that aspects of your stay did not meet your expectations and would like to assure you that the points you raised have been taken on board. As General Manager, having only recently taken over this particular property, I am driving forward various initiatives throughout the hotel...

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4 of 5 stars
london
7 Oct 2009 | Trip type: Business

This hotel was booked on my behalf and I was a little apprehensive about staying there after reading some reviews on this website - but I have to say I had no problem at all. The staff were very friendly, the room was absoutely fine and the bathroom absolutely pristine , nice fluffy towels and even had a dressing gown... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for posting a review of our hotel following your recent stay. I am pleased that your experience was not reflective of the negative comments you had read on Tripadvisor and that overall you enjoyed your stay with us. We do value and take on board all comments received from our guests and carry out remedial action...

Very Tired
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2 of 5 stars
Yorkshire
5 Oct 2009 | Trip type: Business, Solo travel

I approached the hotel from the Centenary Square entrance and due to a private function, had to follow a series of arrows to the reception area through various meeting rooms/service rooms avoiding the function in the public bar. Registration was very formal to the point of being curt. On gaining access to my room, I was disappointed. The room was... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you taking the time to post a review of our hotel following your recent stay. The constructive feedback you have provided is valuable to the hotel, to assist us in identifying areas where improvements are required, but equally highlight those areas where we are getting things right. Please be assured that all the points you have raised...

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3 of 5 stars
Cambridge, UK
2 Oct 2009 | Trip type: Business, Solo travel

Stayed here for one night. Great location in the heart of Birmingham. Breakfast was really quite tasty with some good quality ingredients. Staff at reception and in the restaurant were friendly. However, the hotel is let down somewhat by its noisy location (but then if you want to stay centrally in a big city what do you expect?) and the... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for your valuable feedback following your recent stay at our hotel. Whilst I am pleased to see that you would consider returning to the hotel, on some future occasion, I have noted that aspects of your stay did not meet your expectations. I would agree that improvements are needed to our standard of accommodation and in...

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4 of 5 stars
birmingham
30 Sep 2009 | Trip type: Couples

Do not believe all you read, I booked this hotel due to a good deal £59.00, I was a little worried after reading the reviews from previous people that it was a terrible hotel, the location was good only a short walk from shops and the nighlife, staff was friendly and would go out of there way to help, room... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for taking the time and trouble to post a review following your recent stay. I am pleased that you choose to stay with us, and am delighted that you enjoyed your stay. I hope it will not be too long before we are able to welcome you back to the hotel for a further stay. Kind...

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3 of 5 stars
Willenhall West Mids
28 Sep 2009 | Trip type: Couples

Got a good deal off one of the external sites for a Friday night stay, but not that impressed with the room, and would have been even less so if I had paid full whack! The decoration in the rooms needed updating, and the bathroom was starting to look shabby. more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you taking the time to post a review of the hotel following your recent stay with us. In regards to our bedroom decor, we have recently begun re-decorating our guest bedrooms and re-grouting our entire range of guest bathrooms, this as I am sure you will appreciate is an ongoing project but one that I feel will...

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1 of 5 stars
Oxfordshire
27 Sep 2009

We stayed here last night due to it's location (Which I can't fault for the NIA ) and looking nice on the hotel's website. I wish I had read the negative comments on here before booking, they are so true! I found the staff to be just 'going through the motions' with questions. Really weren't actually bothered about your stay... more

Management response from
BirminghamManagement, General Manager

Dear Guest, Thank you for taking the time to write a review of our hotel following your recent stay. It is clear from the issues you have raised that we failed to meet your expectations and deliver a four star standard customer experience. Please accept my apologies and my assurances that the points you have raised have been taken on...

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Copthorne Birmingham Also Known As

  • Copthorne Hotel Birmingham
  • Birmingham Copthorne Hotel
Address: Paradise Circus | Midlands, Birmingham B3 3HJ, England
Birmingham hotels Copthorne Birmingham
2.5/5.0
124