We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Birmingham Metropole

4.0 of 5
National Exhibition Centre, Birmingham B40 1PP, England
Hotel website
Hotel amenities
Special Price
Save up to 20% off
Hilton Birmingham Metropole
Ranked #51 of 136 hotels in Birmingham
See lowest price for your stay*
Show Prices
*from our partners
Write a Review

1,364 reviews from our community

Traveller rating
    368
    415
    265
    164
    152
See reviews for
Families
129
 
Couples
275
 
Solo
135
 
Business
658
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

Diamond upgrade to executive room after very efficient check in.Parking crowded and difficult but speed at reception offset this. Room new and of a good standard although pillows poor by Hilton standards. Very busy conference Hotel so be prepared for hectic bars and lounges.

Was this review helpful? Yes
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 21 May 2013 NEW via mobile

Me and my sister stayed here 3 nights and had a great stay. The room was beautiful and the beds were very comfortable, slept really well. The room was very clean and there was a hair dryer, ironing board in the room which was handy. But the only problem in the room was not enough milk and the wifi did... More

Was this review helpful? Yes
Bollington, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 21 May 2013 NEW

We stayed here in April for a wedding at the National Motorcycle Museum. Hotel was in a good location for us, but the rooms were small and the decor could do with an update as seemed very tired. It was a busy hotel but the rooms were still quiet. Parking has to be paid for

Was this review helpful? Yes
belfast n ireland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2013 NEW

Stayed at this hotel may18th single room friends were round in the ibis,£150 for a room for 1 ngt that didnt even have a tv,it was like a business mans room with a table with a light a pen and a notepad lets just say I will not be back to a hilton hotel dont see what the fuss is... More

Was this review helpful? Yes
Birmingham NEC, United States
1 review
2 of 5 stars Reviewed 20 May 2013 NEW

The hotel was very tired looking and in desperate need of an uplift and was very dark, the rooms didnt represent a hotel that was £230 a night, and also didnt represent what was shown on the internet, Breakfast was very poor, the hotel parking was very disjointed and the cost of drinking verged on extortion.

Was this review helpful? Yes

Review collected in partnership with Hilton Hotels & Resorts

Travellers are raving about these Birmingham hotels

Hotel La Tour
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d2649571?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Hampton by Hilton Birmingham Broad Street
4 of 5 stars
Show Prices ABS:HotelCheckRates-d2716018?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Staying Cool at the Rotunda
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1077093?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Clover Naturist Spa & Hotel
5 of 5 stars
Show Prices ABS:HotelCheckRates-d2013677?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Crowne Plaza Birmingham City Centre
4 of 5 stars
Show Prices ABS:HotelCheckRates-d189307?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Oxfordshire,UK
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 20 May 2013 NEW

I really can't describe how disappointed my husband and I were with this hotel. If we hadn't been here for a conference I wouldn't have stayed the full two nights. After the experience I realise they probably don't care what anyone thinks, as it's right next to the NEC and airport so they will always get customers, but I will... More

Was this review helpful? Yes
RossMounsey, Manager at Hilton Birmingham Metropole, responded to this review
21 May 2013

Dear Reviewer Thank you for your review. I was concerned to see that you were disappointed with certain elements of your stay with us. Firstly, I can assure you that we most certainly do care what our guests think and we always endeavour to provide the highest possible levels of service. I do regret on the occasion of your visit,... More

Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

The hotel was actually much better than I had imagined from previous stays. The check was a really good experience and they were very friendly. I got an upgrade which was nice. The room was OK, not very big but clean and well appointed I had access to the Executive Lounge on the 5th floor. The lounge was quite good... More

Was this review helpful? Yes
See 2 more reviews by Rjohnmurray for Birmingham
RossMounsey, Manager at Hilton Birmingham Metropole, responded to this review
21 May 2013

Dear John Thank you for your review following your recent stay with us. I was pleased to see that you had an enjoyable visit and we were able to offer a complimentary upgrade. Apologies for the delay with the taxi - we usually don't experience problems with taxis, however demand at times can result in a slight delay - I... More

Bucks
Top Contributor
75 reviews 75 reviews
25 hotel reviews
Reviews in 49 cities Reviews in 49 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW via mobile

Here for a big meeting. Parking a hassle,not enough spaces and they are small so beware you may get jammed in! Loads of people smoking in the entrance area,so many you have to push through,ugh! Reception just like a conveyor belt,no offer of early morning call,paper etc.My room was so small it felt like a prison cell. A loo ,but... More

Was this review helpful? Yes 1
RossMounsey, Manager at Hilton Birmingham Metropole, responded to this review
21 May 2013

Dear Reviewer Thank you for taking the time to provide your feedback in relation to your visit to the hotel. although the hotel does hase in excess of 700 car parking spaces, at busy times, these spaces can fill quite quickly - an issue I'm you sure you will appreciate happens at many venues. Our Reception team attempt to check... More

Whitley, United Kingdom
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Very impressive and huge hotel, very expensive and huge hotel too though. Glad it was just one night as we attended a function. Will remember to get a second mortage to cover food and drinks costs next time. Rooms are looking a bit dated but everywhere else is very clean looking. Overall perfect for location at the nec but thats... More

Was this review helpful? Yes
See 3 more reviews by tonyandmandy for Birmingham
RossMounsey, Manager at Hilton Birmingham Metropole, responded to this review
21 May 2013

Dear Tony & Mandy Thank you for your comments. I was pleased to see that you were impressed with the hotel and its facilities. I can advise that our prices are regularly monitored to ensure we remain competitive with other 4 star establishments. I hope we have the pleasure of welcoming you back again soon. Kind regards Ross Mounsey More

Berkshire
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

I recently attended a conference here and I was very impressed by the excellent customer service and attention to detail. I had an executive bedroom, which was clean, spacious and had all the amenities I'd expect at a Hilton, including some complimentary snacks and wine waiting for me in my room on arrival. I'd be happy to return here for... More

Was this review helpful? Yes 1
RossMounsey, Manager at Hilton Birmingham Metropole, responded to this review
21 May 2013

Dear Reviewer I'm delighted to see that you had such an enjoyable visit and of course very pleased that you were impressed with the levels of service you received during your stay. We very much look forward to welcoming you back again soon. Kind regards Ross Mounsey More

Crowne Plaza Hotel Birmingham NEC
Great value on a similar hotel
Birmingham, West Midlands
4 of 5 stars 611 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Birmingham
Family-friendly
Malmaison Birmingham
Malmaison Birmingham 4.0 of 5 stars 638 reviews
Romantic
Clover Naturist Spa & Hotel
Clover Naturist Spa & Hotel 5.0 of 5 stars 85 reviews
Luxury
Staying Cool at the Rotunda
Staying Cool at the Rotunda 4.5 of 5 stars 321 reviews
Good for business
Hotel Indigo Birmingham
Hotel Indigo Birmingham 4.0 of 5 stars 208 reviews
Show Prices ABS:HotelCheckRates-d262535?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d2013677?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1077093?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d2309636?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these Birmingham hotels
Crowne Plaza Hotel Birmingham NE... 4.0 of 5 stars 611 reviews Premier Inn Birmingham NEC/Airpo... 4.0 of 5 stars 529 reviews Hyatt Regency Birmingham 4.0 of 5 stars 727 reviews Hilton Garden Inn Birmingham Bri... 4.0 of 5 stars 966 reviews
Show Prices ABS:HotelCheckRates-d275554?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d570118?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d193219?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d224734?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 136 hotels in Birmingham, ranked by popularity

Been to Hilton Birmingham Metropole? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • Very good(52)
  • Car park(35)
  • Executive Lounge(34)
  • LG Arena(17)
  • Room service(15)
  • Swimming pool(14)
  • Train station(10)
  • Staff were friendly(7)
  • Premier Inn(5)
  • Night stay(5)

Additional Information about Hilton Birmingham Metropole

Address: National Exhibition Centre, Birmingham B40 1PP, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in Birmingham
#23 Family Hotels in Birmingham
Price Range: £
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The four star Hilton Birmingham Metropole Hotel is presently undergoing a £20 million planned refurbishment programme. Completion is scheduled for 2009. The refurbishment includes public areas, restaurants, meeting space, and 790 bedrooms, each of which will benefit from new bathrooms, beds and interiors. Naturally steps have been taken to ensure that guests are not disrupted or inconvenienced. Please note: Accommodation in the Warwick wing of the hotel is planned to take place towards the end of the refurbishment programme. However, this is reflected in the room rate charged for these predominantly SINGLE rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton EMEA, Hotels.com, Agoda, Travelocity, Venere and Tingo so you can book your Hilton Birmingham Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton International Birmingham
Hilton Birmingham
Birmingham Hilton

Owners: What's your side of the story?

If you own or manage Hilton Birmingham Metropole, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Birmingham Metropole
See lowest price for your stay* (from our partners)
Show Prices