I stay at this hotel regularly for business and find it to be always of a high standard. The staff are excellent and very friendly, and the rooms are of a consistently good standard. True, parts of the hotel could do with a lick of paint and perhaps a little more modern decor but it does meet the needs of... more

very high standard hotel,staff friendly,conveitly to airport, more

With the one exception that I took almost personally (the Guinness tap was'nt working in one bar) as an Irishman, I found that with advance planning this hotel was in my top 3 hotels i have stayed in. It's walkable proximity to the NEC, the airport via the meglev and the very friendly staff make it a must stay when... more

We stayed at this hotel prior to flying abroad the next day. The service was great from start to finish even though there was a major conference going on at the hotel. The staff were all friendly and we ere given a room upgrade. We also had access to the executive lounge which was very good, and we ate there... more

Excellent service and delightful staff who seem to really enjoy their jobs. more

Originally, we booked a double non smoking deluxe room and twin non smoking deluxe room. We asked for the rooms to be near each other if possible or interconnecting and the lady at reservations said she'll try. We arrived at the hotel just befor 4:15, over an hour later than the already late check in time of 3:00. We were... more

Room and check in/out were all fine. However I am not i the habit of paying £15 for fish n chips or over £4 for a small bottle of beer or £10 to watch a film on a tv etc. Just be aware that nothing is value for money and once you are there you have little other choice. Mind... more

Now I like something positive to LEAVE with, so first i'll start with the negatives: -Check in extremly slow,some blokes with Gucci gift bags and wads of cash (i think anyway) pushed in front of us even though we were both HHonours. -Unfriendly check in -Airplanes -Confusing around NEC complex (to get to) -Huge hotel -Not the best of service... more

If there were to be more loyalty bonus's, it would be great, as we travel and use the hotel frequently. We would use it more if we could have special rates and rooms to accomodate our loyalty. more