This hotel is well located for the National Exhibition Centre, Airport and rail links. It is absolutely enormous and because of that the staff are simply unable to offer any sort of service really. They are pleasant enough, just under resourced. I rang down to room service because my kettle was broken and the iron was missing. 55 minutes later... more

With this short note I hope that a) somebody of the hotel management reads it and changes it for the better and b) my experience can save other travellers from such a bad experience and better let them chose a different location Upon arrival: My first mistake: I booked and paid in advance with an internet agency. While the description... more

This is the third year that I've stayed in hotel on a business trip with colleagues and this is the second year that several of us discovered additional unknown items charged to our room bills on departure e.g bar meals, drinks and bottled water from bedroom. It seems to happen to those who charge items to their room and not... more

My daughter and I stayed here as we were attending the autum fair, we were very impressed with the hotel and found it good value for money. Our room was quite adequate for our needs and we found all the staff very friendly, especially the guys driving the courtesy bus who took pity on me because I had a broken... more

I stay at this hotel regularly for business and find it to be always of a high standard. The staff are excellent and very friendly, and the rooms are of a consistently good standard. True, parts of the hotel could do with a lick of paint and perhaps a little more modern decor but it does meet the needs of... more

very high standard hotel,staff friendly,conveitly to airport, more

With the one exception that I took almost personally (the Guinness tap was'nt working in one bar) as an Irishman, I found that with advance planning this hotel was in my top 3 hotels i have stayed in. It's walkable proximity to the NEC, the airport via the meglev and the very friendly staff make it a must stay when... more

We stayed at this hotel prior to flying abroad the next day. The service was great from start to finish even though there was a major conference going on at the hotel. The staff were all friendly and we ere given a room upgrade. We also had access to the executive lounge which was very good, and we ate there... more

Excellent service and delightful staff who seem to really enjoy their jobs. more