When we arrived to check into the hotel, we walked through the door to be hit by a damp musky smell, reception area was like some kind of corner shop selling anything and everything however there were no breakfast available, when we enquired about the bar we were told it doesnt have one!! We had to ask for cups and... More

We just wanted a basic B+B for an overnight stop. The Kensington looked ok from the website photo's - how wrong could we be!!!! When we pulled up it looked grotty and tired. Shame as it could be lovely. We went in and I agree with another reviewer who mentioned the smell. It does hit you first! Damp, smokey and... More

Don't be fooled by the Les Routiers sign by the door - quality does not exist here! Reception is a joke. On a positive note, the room was warm and the towels and sheets were clean but as a top sheet was used I'm not sure about the duvet cover. Every spring in the mattress could be felt and the... More

Looks quite nice from the outside, but the minute you walk through the door this place is awful. The smell hits you straight away, damp and smoky, and continues throughout the whole hotel. We did only pay £40 for a twin room on a Saturday night stay so we weren't expecting the earth, but the basic minimum of cleanliness would... More

The first thing to hit you is the smell of damp. Never been cleaned for ages, dirty bed linen on the stairs. Rooms cold, damp and dirty. Shared bathroom is disgraceful, bath green (dirty) and no plug, sink taps wouldn't turn off. Carpets threadbare all over. We left, we couldn't stay and I booked elsewhere. Yes it is cheap BUT... More

dont under any circumstances book this excuse for a hotel it is filthy from top to bottom including stained and threadbare carpets torn wallpaper and paintwork chipped and yellowed with age,my wife and i stayed for 3 nights during which our room was never once ;made up;which meant we had to clean our tea cups and tumblers and collect fresh... More

What a shock this hotel was! It was dirty and shabby and the facilities were very inadequate. We couldn't get the shower to work. There was no service available after check-in. A note pinned on the office door with a mobile number to ring is NOT Service! Even when we rang that number there was no response for over 3... More

No idea of service, not bothered or concerned. Run down and dirty, Terrible. . . This must be one of the worst hotels in the country. It is the worst place that I have ever stayed in. . . Needs lots of investment and owners who take some pride in their work and service.

I am part of a troupe of performers and one stage manager currently touring a children's show around the UK and Ireland, and as such our first experiences of our accommodation are when we arrive. The booking of said accommodation is left to other, more 'capable' individuals. We arrived at the Kensington House Hotel in Selly Oak. First impressions were... More