We loved this hotel. The decor is trendy, modern and cozy and reception is quite impressive. We had a double room which was a decent size and was furnished and decorated in a modern style. Bathroom was clean and a good size and there is a sign in there saying feel free to take the toileteries (they are large bottles!).... more

Not a bad hotel, basically what you'd expect for 3star. The standard rooms are small, but well equiped, flat screen TV mini bar, compacted bathroom, wardrobes. The suites are very nice three rooms, bedroom, lounge and library. The bathroom is quite large. In the lounge is a flat screen TV large corner sofa, dining table and ipod docks. In the... more

This hotel is very nice and if you are staying in Birmingham I would definitely recommend it. It is located in the Mailbox shopping mall which may sound strange but works well because there are lots of nice shops and restaurants within easy walking distance. The rooms were very modern but still quite homely and the bed was large and... more

I arrived on a Sunday just as all the Saturday night guests were checking out so I had to queue in reception for 20 mins to speak to someone about leaving my bag (I was too early for check-in). This wasn't their fault, it was my bad timing, but the reception desk staff were generally lacking in enthusiasm/courtesy. They remained... more

Problems started when we couldn't find the hotel - half an hour of phone calls eventually got us a reply as to how to find the hotel. We parked in the car park beneath the hotel - £18 a night!!! - and then checked in. Couldn't book for dinner, which in hindsight was probably just as well as there was... more

We have wanted to stay at Malmaison in Birmingham for a long time, a deal rarely comes up; and we bit the bullet and paid their internet rate which undercut others any other rate by £10, so £89. Breakfast doesn't seem to be included in any rate and we added it on arrival for £10 per person (£13.95 if purchased... more

Never been anywhere that I feel so strongly to write a review 2 hours after leaving the hotel. Stayed for 1 eveing which was a Saturday. Arrived at 7.30pm to a dirty room, bottle of red wine obviously spilt over the grey carpet by previous occupants and just left. Bathroom was hideous, that dirty that I did not have a... more

Extremely disappointed with our stay. The bathroom wasn't especially clean when we arrived (greasy fingerprints on things) and proceeded to get worse every day because the cleaner only appeared to have briefly wiped around the sink, leaving the floor, the loo and all other areas of the bathroom and room untouched. No attempt was made to pick up or replace... more

I stay in Birmingham frequently for work and stayed at the Mal for the first time this week. The service was terrible. 15 minute wait to check in as there was a huge queue and only 2 people on the front desk. 10 minute wait for breakfast as there were not enough staff to clear the numerous dirty tables and... more