We just stayed in this hotel for a conference at the NEC. You can't beat the location if you are attending something at the NEC. Easy access from the airport and to the train station. Our room was clean and service was good. The staff was very helpful and friendly. They made several good restaurant recommendations including Shabar which we... more

The nightstands and the lamps on these nightstands were not cleaned for at least a few years. There is a thick layer of dust on the headboard of the bed, and tons behind it - that was rather disgusting. As someone said in an earlier review, most of the staff have an attitude, which is intolerable. The Internet access pricing... more

Upon arrival I was upgraded to the executive suit, to my delight. The room was out of this world with everything you could possibly dream of at your disposal. The hotel staff were generally helpful and friendly and the general hotel atmosphere was calm and relaxed. The hotel is ideally located near the airport and the NEC and makes for... more

stayed here for 1 night, found it to be very clean but totally charmless. the staff have a dreadful attitude. dinner was very expensive and only average. twice staff barged in the room. there has to be nicer hotels in birmingham ? more

We stayed at the hotel the night of the Killers gig. The room was clean and check in quick. The only problem was that the couple who booked in at the same time as us were allocated the same room as us. Rather embarressing! We walked into the room about 1 minute after they did!! They thought we were housekeeping!... more

i stayed here 27th February 2009 attending the killers concert at LG Arena, the location of the hotel is brilliant it took us literally 3 minutes to walk to the arena. However i would say firstly the staff are so rude, when we arrived on the afternoon the receptionist with long dark brown straight hair was very rude, no manners... more

Stayed here with my husband for Strictly Come Dancing at the Arena. Room was lovely and clean and recently deocorated. We forgot toothpaste and they brought it straight up when we asked for some. The hairdrier is hidden in the flap-top deak for the reviewer who thought there wasn't one. Really pleased with just a 2 minute stroll by the... more

Decided to stay here as it was the cheapest at the NEC, but was pleasantly surprised with how close it was, only a 5 minute walk. The room was pleasant, but disappointed with no hairdryer and I can't understand why only one bathrobe for a double room. Breakfast was good. Nothing exceptional but not bad either. more

Great hotel to use if your going to a gig at the LG Arena - its only a 2 minute walk. We got to the hotel too early to check in but they were happy for us to use the free shuttle to the train station. 10 mins on the train and your in the city centre. Nice large room... more